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Ross Shafer

Ross Shafer

6-Time Emmy Award winning TV broadcaster & comedian, Author of (5) best-selling business books on growth, motivation, customer experience, and accountability
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Program Descriptions

How to Stay Relevant
Ross Shafer says, “Best practices are a moving target. Relevant leaders are able to sustain growth because they can evolve and adapt more quickly than their competition.” If you are an organization that is dedicated to ‘making your mark’ on your industry, then developing a culture of ongoing relevance will insure your future.

Behave Like a Start Up: Kill Complacency
Has Your Company Felt Complacency Creeping in? When your company first launched, did you shake the world with something new and groundbreaking? Were you the unlikely underdog that unseated the industry leaders? Over time, have you had so much success that you’ve slowly lost your hunger? Do you find you aren’t as reactive as you once were?

Success: It’s On You
Ross Shafer says, “We all want success in our careers and business…but too often we look for encouragement and validation from other people. Ross will inspire you to take charge of your own destiny when nobody is around to guide you. Ross reminds you that nobody cares more about advancing your career than you do so, you must become the leading expert on…you.

Friction-Less Service
In a recent 60-day customer experience immersion course, Ross Shafer transformed a 700-employee company from last place in their industry’s customer care scores…into FIRST PLACE. Their J. D. Power customer satisfaction scores went up 21 points! In Ross’s keynote speech you’ll hear how he did it and how you can, too.

How to Motivate Team Members
This is a professional development program that will inspire your team members and associates to operate at peak performance. Ross Shafer will show your attendees how to remain innovative, responsible, and encouraging to others.

Ross Shafer – The Ultimate Emcee & Keynote Speaker
Because Ross is a trained talk and game show host (helmed over 1,000 network broadcasts) he is the perfect choice for moderating your executive panel discussions and complex award banquets. Ross will keep the programs lively and on task; drawing on his vast experience and lightening wit to navigate (and rescue) even the most unpredictable situations.

Interactive Ross
Ross Shafer is frequently asked if he can be interactive with your audience. The answer is a resounding YES. His style is to engage the audience at several points during his keynote. He often likes to present “from the floor” so that he can ask questions of your audience members. During a breakout session, Ross is on the floor at all times; bouncing between audience members. The video will give you an idea of how he does that…and what can happen…even when unexpected events crop up.

Why Book Ross Shafer?

  • Ross describes the innovations and attitudes necessary for leaders to stay relevant to their customers.

  • He talks about the power of personal and corporate transparency and inspires you to be more responsible and accountable for your efforts and the efforts of your team.

  • Videos

    Biography Read more

    ROSS SHAFER is a 6-time Emmy Award Winning Comedian and Writer. Pretty good for pet shop manager moonlighting as a comedian. In l984, a local TV station saw him and decided to hire him as an on-air host. Ross’ unconventional style was soon spotted by the networks and he moved to Hollywood to host talk/game shows for ABC, Fox, USA, and Comedy Central.

    What Ross gleaned most from show business was how TV and movies reacted to emerging trends and human behavior shifts. So in l994, he began studying how customer emotional connections affected organizational growth (or extinction).

    To that end, he has written 14 H.R. training films on customer service, motivation, and leadership. He is also the author of nine books, including his two newest BEHAVE LIKE A START UP…and SUCCESS: IT’s ON YOU.

    Today, Ross is one of the most sought after keynote speakers on the subjects of Customer Empathy, Personal Motivation, Leadership and Business Relevance.

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    “Ross did a tremendous job for us this year... we were very pleased with Ross and he was very polite and accommodating toward us.”
    --Summit Pet Product Distributors, Inc.

    “As evidence from the outstanding feedback from your session, our affiliates benefited tremendously from your session. Thank you for the knowledge and expertise you shared with fellow members of the organization. We appreciate your continued support.”
    --RE/MAX International

    “You were the hit of our convention. I had many of our members approach me after your presentation saying that you were the best speaker they had ever seen at a Carpet One event. After 33 conventions and dozens of world class speakers, that is quite a compliment. We thoroughly enjoyed having you and are extremely appreciative of your insight and your contributions to our members.”
    --Carpet One Floor & Home

    “I can’t express enough the positive impact Ross had on the group today. His presentation was outstanding! His unique ability to deliver such a dynamic message in that casual manner it truly unbelievable. Our CEO commented to me that it was the right message for the times we’re in.”