Ross Shafer

How to Stay Relevant
Ross Shafer says, “Best practices are a moving target. Relevant leaders are able to sustain growth because they can evolve and adapt more quickly than their competition.” If you are an organization that is dedicated to ‘making your mark’ on your industry, then developing a culture of ongoing relevance will insure your future.

Behave Like a Start Up: Kill Complacency
Has Your Company Felt Complacency Creeping in? When your company first launched, did you shake the world with something new and groundbreaking? Were you the unlikely underdog that unseated the industry leaders? Over time, have you had so much success that you’ve slowly lost your hunger? Do you find you aren’t as reactive as you once were?

Success: It’s On You
Ross Shafer says, “We all want success in our careers and business…but too often we look for encouragement and validation from other people. Ross will inspire you to take charge of your own destiny when nobody is around to guide you. Ross reminds you that nobody cares more about advancing your career than you do so, you must become the leading expert on…you.

Friction-Less Service
In a recent 60-day customer experience immersion course, Ross Shafer transformed a 700-employee company from last place in their industry’s customer care scores…into FIRST PLACE. Their J. D. Power customer satisfaction scores went up 21 points! In Ross’s keynote speech you’ll hear how he did it and how you can, too.

How to Motivate Team Members
This is a professional development program that will inspire your team members and associates to operate at peak performance. Ross Shafer will show your attendees how to remain innovative, responsible, and encouraging to others.

Ross Shafer – The Ultimate Emcee & Keynote Speaker
Because Ross is a trained talk and game show host (helmed over 1,000 network broadcasts) he is the perfect choice for moderating your executive panel discussions and complex award banquets. Ross will keep the programs lively and on task; drawing on his vast experience and lightening wit to navigate (and rescue) even the most unpredictable situations.

Interactive Ross
Ross Shafer is frequently asked if he can be interactive with your audience. The answer is a resounding YES. His style is to engage the audience at several points during his keynote. He often likes to present “from the floor” so that he can ask questions of your audience members. During a breakout session, Ross is on the floor at all times; bouncing between audience members. The video will give you an idea of how he does that…and what can happen…even when unexpected events crop up.