ROSS SHAFER is a 6-time Emmy Award Winning Comedian and Writer. Pretty good for pet shop manager moonlighting as a comedian. In l984, a local TV station saw him and decided to hire him as an on-air host. Ross’ unconventional style was soon spotted by the networks and he moved to Hollywood to host talk/game shows for ABC, Fox, USA, and Comedy Central.
What Ross gleaned most from show business was how TV and movies reacted to emerging trends and human behavior shifts. So in l994, he began studying how customer emotional connections affected organizational growth (or extinction).
To that end, he has written 14 H.R. training films on customer service, motivation, and leadership. He is also the author of nine books, including his two newest BEHAVE LIKE A START UP…and SUCCESS: IT’s ON YOU.
Today, Ross is one of the most sought after keynote speakers on the subjects of Customer Empathy, Personal Motivation, Leadership and Business Relevance.
(A PROGRAM FOR LIVING AN OTHER-FOCUSED LIFE)
This can be a Keynote – a Workshop – a 90-day Culture Shifting program
When teams are happy and fulfilled, your patients (and customers) score you higher on the loyalty scale. So, with constant social media distractions, how do we reverse self-absorbed behavior? We designed a habit-changing program that is focused on team member development. By coaching team members how they can benefit from being Other-Focused, they can “crack the code” to get what they want from life. They feel more appreciated. They create and sustain better personal and co-worker relationships. They get invited to more special events. They even get more likes and comments on social media.
Takeaways
“Don’t bother looking for anyone else! If you can book Ross, then book him!”
“Ross did a tremendous job for us this year… we were very pleased with Ross and he was very polite and accommodating toward us.”
“As evidence from the outstanding feedback from your session, our affiliates benefited tremendously from your session. Thank you for the knowledge and expertise you shared with fellow members of the organization. We appreciate your continued support.”
“You were the hit of our convention. I had many of our members approach me after your presentation saying that you were the best speaker they had ever seen at a Carpet One event. After 33 conventions and dozens of world class speakers, that is quite a compliment. We thoroughly enjoyed having you and are extremely appreciative of your insight and your contributions to our members.”
“I can’t express enough the positive impact Ross had on the group today. His presentation was outstanding! His unique ability to deliver such a dynamic message in that casual manner it truly unbelievable. Our CEO commented to me that it was the right message for the times we’re in.”
