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Ross Shafer

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Add To My Speakers

Hilarious Change Expert

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1 Video(s) By This Presenter

Ross Shafer

4 Programs By This Presenter

When teams are happy and fulfilled, your patients (and customers) score you higher on the loyalty scale. So, with constant social media distractions, how do we reverse self-absorbed behavior? We designed a habit-changing program that is focused on team member development. By coaching team members how they can benefit from being Other-Focused, they can “crack the code” to get what they want from life. They feel more appreciated. They create and sustain better personal and co-worker relationships. They become effective communicators.  They even get more likes and comments on social media.

Takeaways

How to gauge team member engagement and pinpoint specific behaviors that will benefit them personally and professionally

How to manage these specific behaviors so that peers are held accountable and are able to track their Other-FocusedTMScores

How to become a Certified Other-Focused Professional; which is highly valued by every employer

How to inspire ongoing improvement through a simple and fun pre-built “leader board” metric

Relevance is a moving target.  Go-to Market tactics are changing. Buying habits are shifting. Your sales approach must align with new expectations. If you don’t change “at-pace” you will no longer matter to your customers and clients; causing them to gladly deliver their market share to your competitors. In this program you will learn how to create an adaptive culture that is able to evolve with whatever new trends society throws at you.

Takeaways

How to harvest an endless trove of innovative ideas (even when you’re not feeling creative)

How to inspire world-class expertise (under pressure)

“The New Loyalty” – How to create instant (and lasting) rapport with clients, vendors, and coworkers

How to remain adaptive, disciplined and appropriately fearless

How to tell better brand stories in order to sell more … of anything

This keynote is about recognizing when complacency is creeping into your company. If your processes are getting sluggish and your team members are starting to lack their previous responsiveness, you can “regain your mojo” by learning the guerrilla tactics of young startups.

Takeaways

Know the red flags that your organization has become complacent

Why startups are so good at disruption and why you should be too

How startups eliminate all friction

Why you should break the bonds of perfection and launch your ideas faster

Sell like a Startup: What can you do to overcome “Old Boy Relationships”?

This program is about taking initiative. Too often our team members stall their own growth (and yours) until they get validation and encouragement from their leaders. This program will inspire your team members to take charge of their own assignments…when nobody is around to guide them. They will learn to be accountable and responsible to and for…themselves.

Takeaways

How to create a No Blame, No Excuses culture of accountability

How to manage “grey space” – making decisions when the answers aren’t black and white

Why it’s crucial to take personal responsibility for your own success

How to ‘ramp up’ your resilience

How to set yourself (and your company) apart from the competition

Reviews

“Don’t bother looking for anyone else! If you can book Ross, then book him!”

— Open Lending, LLC

“Ross did a tremendous job for us this year… we were very pleased with Ross and he was very polite and accommodating toward us.”

— Summit Pet Product Distributors, Inc.

“As evidence from the outstanding feedback from your session, our affiliates benefited tremendously from your session. Thank you for the knowledge and expertise you shared with fellow members of the organization. We appreciate your continued support.”

— RE/MAX International

“You were the hit of our convention. I had many of our members approach me after your presentation saying that you were the best speaker they had ever seen at a Carpet One event. After 33 conventions and dozens of world class speakers, that is quite a compliment. We thoroughly enjoyed having you and are extremely appreciative of your insight and your contributions to our members.”

— Carpet One Floor & Home

“I can’t express enough the positive impact Ross had on the group today. His presentation was outstanding! His unique ability to deliver such a dynamic message in that casual manner it truly unbelievable. Our CEO commented to me that it was the right message for the times we’re in.”

— Hyundai
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