SELECT TOPIC
X
FEE RANGE
X
SPEAKER LOCATION
X
SELECT PROGRAM
X

Shep Hyken

Add To My Speakers
Add To My Speakers

Corporate Magician and Customer Service Expert

Check Availability
  • Fill out this form to find out the availability for any of the speakers added to your list or Call Us 1-800-345-5607
  • Event Dates
    Date Format: MM slash DD slash YYYY
    Date Format: MM slash DD slash YYYY

SAME BUSINESS DAY RESPONSE!

1-973-313-9800

1 Video(s) By This Presenter

Shep Hyken

6 Programs By This Presenter

These topics and themes are the basis for Shep’s customer service presentations. They focus on how important service is in today’s world. Make your organization a star in your customers’ eyes. Shep supports all of the concepts with specific “how to’s” that the audience members will want to immediately put into action.

The Amazement Revolution is the culture that can drive any organization – from one employee to tens of thousands – to focus completely on delivering an amazing customer experience. Shep’s simplistic concept of Customer Amazement is about being better than average, all of the time. The speech builds on some of Shep’s time tested concepts and adds new strategies and techniques.

This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.”

Customer service is not a department. It is a philosophy that includes every employee of the best companies. Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization.

This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more.

Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, sales people, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience.

Topics and Expertise

Click to Explore other related speakers

Customer Service Magicians/ Illusionists Entertainers Motivational Relationships
By continuing to browse, you consent to our use of cookies. To know more, please view our Privacy Policy. Hide