Simon T. Bailey

Simon T. Bailey

Inspirational Coach, Expert in Releasing Human Potential
Fee Range
$20,001-$30,000
Exact fee falls within this range
Traveling From
Florida
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Program Descriptions

Be the SPARK: Five Platinum Service Principles for Creating Customers for Life
If you’re unforgettable, you’ll create a customer for life – and in this service-driven economy, where automation and algorithms have replaced personal interaction, every moment is an opportunity to create a memory in the hearts and lives of your clients and team members. In this presentation, Simon T. Bailey leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz-Carlton Learning Institute, to create moments that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone, no matter the job title.

Participants will:

  • See that superior customer service is a connection, not a transaction or a product
  • Become empowered to see customers and team members as guests and create a meaningful, personalized experience
  • Learn to anticipate needs and respond immediately, capturing loyalty through kindness
  • Create a culture where everyone matters and people are invited to be their best selves Relationships are the currency of the future. Simon will help you break through and transform from good service to Platinum Service, creating brand champions who become customers for life.

    Brand the Moment: Establish a Culture Where Everyone Matters
    How can you establish a culture where everyone believes that he or she matters, their voice is heard, and they play a vital role in the success of the team and the company? Everything Simon knows, has seen, and has studied comes down to this evidence-based truth:

    A leader’s objectives will always be tied directly or indirectly to revenue, profit, or the bottom line. However, the process for achieving true success always begins with Culture. Culture is created by leaders who foster conditions that are sustainable for growth and through what many would call random acts of kindness that produce emotional and memorable experiences for team members.

    Using our SPARK model, Simon T. Bailey shares that these acts should be anything but random. They are intentional moments that collectively become the glue for team loyalty, inclusiveness, and cohesiveness. These acts can be taught and operationalized in any organization. The process enables a leader and an organization to be purposeful about team bonding and delivering honest, candid feedback in a respectful, authentic manner that motivates, supports, and encourages team members to become breakthrough contributors to the organization’s success.

    Participants will learn how to:
  • Establish a Culture where everyone matters
  • Create a deeper Connection with team members
  • Spark a relationship with Customers for life

    These 3 Cs begin and end with brilliant leaders who brand the moments for employees and customers.

    Accelerate Leadership Brilliance
    Organizations face many challenges – the economy, demanding markets and stakeholders, competition, and growth. One of the most significant challenges is finding quality employees and developing their talent so they become “assets with facets” focused on being breakthrough contributors to the organization’s success.

    Leaders and team members will be inspired to:
  • Contribute to the success of clients, partners, and their team by bringing out the best in themselves
  • Create their future by becoming self-motivated, productive, and engaged in their work
  • Operate in their brilliance and bring out the brilliance in others
  • Be innovative in their approach to team building and engagement
  • Create harmony in their teams and organizational partners, bringing about higher levels of performance

    Attendees will become empowered to use their strengths and develop core skills to collaborate with others, contributing to higher levels of productivity and organizational success.

    Shift Your Brilliance – Leading Amidst Change and Uncertainty
    Business change moves at the speed of light. To keep pace, individuals within an organization must raise the bar on their performance and reset their mindset. The leadership skills of yesterday will not carry the day in today’s continually evolving economy.

    As the business climate changes in the midst of gender parity, #MeToo, pay equity, diversity, and inclusion ¬ we, too, must change and embrace what Simon T. Bailey calls the “Vuja de Moment.” This is the opposite of déjà vu and is an invitation to disrupt what is comfortable and convenient to embrace what needs to emerge to remain relevant, innovative, and competitive.

    Collaborative problem-solving triumphs over traditional top-down directives. Solution-oriented individuals are forward-looking in their thinking. Forward-looking thinking must permeate throughout the corporate culture. You must shift and embrace new methodologies to survive, compete, and thrive through the ever-changing demographic, technological, and regulatory marketplace changes that affect businesses today.

    No one is immune to these predictable changes. The traditional winning formulas of yesterday will not hold up to the technological solutions that will continue to automate “traditional” business processes.

    Simon T. Bailey will teach you to:
  • Stay relevant and ensure your company stays competitive in the marketplace
  • Guide even the most tenured employees to reposition themselves and revitalize their role
  • Perform a mindset reset to break through the existing paradigm
  • Maintain clarity and confidence during transition and uncertainty
  • Give participants actionable tools to take ownership and develop the vision needed to be a leader for the future

    Brilliant Living: Own Your Future
    Sometimes happiness is where you are. Sometimes happiness is elsewhere. Wherever your calling may be, Brilliant Living dares you to pursue your dreams.

    Using lessons learned from working with 1,600 organizations over the past 15 years, and Simon’s personal moments of reinvention, Brilliant Living will encourage you to grab the steering wheel of your life and drive into your future.

    Participants will:
  • Be given a guide to assess the eight traits of being their most brilliant self
  • Be nudged to live life on their own terms, make a change, and do something exceptional
  • Be instilled with a major morale boost and hope for the future
  • Be inspired to build a legacy of excellence through bold, brave action
  • Leave with an increased capacity for confidence in their careers and lives

    The choice is yours: Be average – or dare to BE BRILLIANT!

    Releasing Leadership Brilliance for Educators
    Releasing Leadership Brilliance is all about empowering educators to shake up the outdated systems in today’s educational system. Based on research and 21 case studies conducted with Dr. Marceta Reilly, Ph.D., Simon T. Bailey shares his methodology for transforming educational leadership.

    Administrators, faculty, and staff all contribute to creating an optimal learning experience for students and engaging parents and caregivers in the process. Using the forces of flight as a metaphor, Simon will share the four cornerstones of leadership that will break your school’s sound barrier to effective and life-changing education for today’s students. Every educator must possess the mindset to change themselves first and then change the system they are in, anticipate the future economic drivers of the community, and radically overhaul their approach to engaging teachers, parents, students, and the community at large in a new way.

    You will:
  • Be empowered to create a culture where everyone thrives
  • Coached in how to build a professional presence
  • Develop collaboration skills
  • Shift from a teacher-centric to student-centered mindset
  • Why Book Simon T. Bailey?

  • He is a leadership expert and catalyst for emerging leaders, helping them shift their thinking using a proactive approach, resulting in improved performance and accelerated results.

  • He provides the tools and techniques on how to identify problems, think through solutions, and adopt new habits that will positively impact one’s team and company.

  • Speaker Magazine cited him as one of the top twenty five “hot speakers” shaping the profession.

  • Videos

    Biography Read more

    Simon is one of America’s top 10 most-booked corporate and association speakers on change, leadership, and customer experience. He’s worked with over 1,500 organizations in 45 different countries. As an innovator, educator, executive advisor, and author, he shapes the lives of men and women around the world.

    Prior to founding his company, Simon held the role of Sales Director for the world-renowned Disney Institute and worked in the hospitality and tourism industry for 20 years. His strategies drove the acquisition of an Orlando-based healthcare system and catapulted a hospitality company to be ranked #1 in customer service on Expedia.com.

    Simon emboldens individuals to impact the world by sharpening natural talents. Outside of his learning and development programs for organizations, Simon's consumer-facing Lynda.com courses powered by LinkedIn have been viewed by more than 500,000 people in 100 countries.

    When Simon is not working, he spends quality time with his two active teenagers, roots for the Buffalo Bills, and is an avid moviegoer. He believes his most important role is to be a great dad and to volunteer in serving the least, the last, and the lost men in society.

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    Call Us 1-800-345-5607

    Reviews

    "I would highly recommend him. His message was right on and easy to work with."
    --Brookfield Residential Property Services

    “Simon has a tremendous gift for adding perspective and value for those that are looking to aim higher in their personal and professional endeavors. His passion is unbridled and infectious. Needless to say, I highly recommend Simon for your professional development programming.”
    --Microsoft

    “Simon spent time getting to know our attendees and their challenges in advance so he could tailor his keynote directly to them as education leaders. He was the only thought leader that was also an active conference attendee. The result was very powerful. Our attendees left inspired and rejuvenated.”
    --National Association of Secondary School Principals

    “Simon Bailey is the BEST keynote speaker we’ve ever had! He was the highlight of the convention and our franchisees loved him. His presentation was incredibly customized to Goddard. I would highly recommend Simon Bailey for any franchise event and there wasn’t a single thing I’d change about his presentation or our experience of working with him.”
    --Goddard Systems, Inc.

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