Be the SPARK: Five Platinum Service Principles for Creating Customers for Life
If you’re unforgettable, you’ll create a customer for life – and in this service-driven economy, where automation and algorithms have replaced personal interaction, every moment is an opportunity to create a memory in the hearts and lives of your clients and team members. In this presentation, Simon T. Bailey leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz-Carlton Learning Institute, to create moments that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone, no matter the job title.
Why Book Simon T. Bailey?
Simon is one of America’s top 10 most-booked corporate and association speakers on change, leadership, and customer experience. He’s worked with over 1,500 organizations in 45 different countries. As an innovator, educator, executive advisor, and author, he shapes the lives of men and women around the world.
Prior to founding his company, Simon held the role of Sales Director for the world-renowned Disney Institute and worked in the hospitality and tourism industry for 20 years. His strategies drove the acquisition of an Orlando-based healthcare system and catapulted a hospitality company to be ranked #1 in customer service on Expedia.com.
Simon emboldens individuals to impact the world by sharpening natural talents. Outside of his learning and development programs for organizations, Simon's consumer-facing Lynda.com courses powered by LinkedIn have been viewed by more than 500,000 people in 100 countries.
When Simon is not working, he spends quality time with his two active teenagers, roots for the Buffalo Bills, and is an avid moviegoer. He believes his most important role is to be a great dad and to volunteer in serving the least, the last, and the lost men in society.