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Simon T. Bailey

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Inspirational Coach, Expert in Releasing Human Potential

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1 Video(s) By This Presenter

Simon T. Bailey

6 Programs By This Presenter

If you’re unforgettable, you’ll create a customer for life – and in this service-driven economy, where automation and algorithms have replaced personal interaction, every moment is an opportunity to create a memory in the hearts and lives of your clients and team members.

In this presentation, Simon T. Bailey leverages what he’s learned over 30 years of working for six different companies, including the Disney Institute and The Ritz-Carlton Learning Institute, to create moments that matter. Simon leans on evidence-based research to provide tried-and-true methods that work for everyone, no matter the job title.

Participants will:

  • See that superior customer service is a connection, not a transaction or a product
  • Become empowered to see customers and team members as guests and create a meaningful, personalized experience
  • Learn to anticipate needs and respond immediately, capturing loyalty through kindness
  • Create a culture where everyone matters and people are invited to be their best selves

    Relationships are the currency of the future. Simon will help you break through and transform from good service to Platinum Service and create brand champions who become customers for life.

    For people ready to instill change and passion in their organization, peers, and life.

    Based on Simon T. Bailey’s book:
    Be the SPARK: Five Platinum Service Principles for Creating Customers for Life

  • How can you establish a culture where everyone believes that he or she matters, their voice is heard, and they play a vital role in the success of the team and the company?

    Everything Simon knows, has seen, and has studied comes down to this evidence-based truth:

    A leader’s objectives will always be tied directly or indirectly to revenue, profit, or the bottom line. However, the process for achieving true success always begins with Culture. Culture is created by leaders who foster conditions that are sustainable for growth and through what many would call random acts of kindness that produce emotional and memorable experiences for team members.

    Using our SPARK model, Simon T. Bailey shares that these acts should be anything but random. They are intentional moments that collectively become the glue for team loyalty, inclusiveness, and cohesiveness. These acts can be taught and operationalized in any organization. The process enables a leader and an organization to be purposeful about team bonding and delivering honest, candid feedback in a respectful, authentic manner that motivates, supports, and encourages team members to become breakthrough contributors to the organization’s success.

    Participants will learn how to:

  • Establish a Culture where everyone matters
  • Create a deeper Connection with team members
  • Spark a relationship with Customers for life

    These 3 Cs begin and end with brilliant leaders who brand the moments for employees and customers.

    For audience members of all vocations, ambitions, and experiences.

    Based on Simon T. Bailey’s book:
    Be the SPARK: Five Platinum Service Principles for Creating Customers for Life

  • The Gallup Organization states that 70 percent of human decision-making is emotional and 30 percent is rational. When buyers emotionally connect with a brand, they buy more, pay a higher margin, and tell others about their experience. It is imperative for sales professionals to stop selling and start connecting. When they sell, that’s a transaction. However, when they connect, a relationship is created for the life of the brand.

    This shift in selling has tremendous upside potential as organizations experience disruptive market forces, a change in client needs, and unseen economic headwinds. Sales professionals who intend to grow market share by acquiring new customers and increasing margins from existing customers must examine their sales edge.

    Upon completion of this session, your sales team will be inspired to:

  • Shift from selling to live to living to sell by creating a personal brand that attracts new opportunities and establishes credibility in the marketplace;
  • Shift from telling customers about features and benefits to asking high-grade questions that unearth other potential opportunities;
  • Shift from just selling a service to providing a solution and fulfilling the customer’s wants and needs; and
  • Learn how to set up internal team members for success by providing a seamless and consistent customer experience.

    For audience members of all vocations, ambitions, and experiences.

    Based on Simon T. Bailey’s book:
    Be the SPARK: Five Platinum Service Principles for Creating Customers for Life

  • Organizations face many challenges – the economy, demanding markets and stakeholders, competition, and growth. One of the most significant challenges is finding quality employees and developing their talent so they become “assets with facets” focused on being breakthrough contributors to the organization’s success.

    Leaders and team members will be inspired to:

  • Contribute to the success of clients, partners, and their team by bringing out the best in themselves
  • Create their future by becoming self-motivated, productive, and engaged in their work
  • Operate in their brilliance and bring out the brilliance in others
  • Be innovative in their approach to team building and engagement
  • Create harmony in their teams and organizational partners, bringing about higher levels of performance

    Attendees will become empowered to use their strengths and develop core skills to collaborate with others, contributing to higher levels of productivity and organizational success.

    For audience members of all vocations, ambitions, and experiences.

    Based on Simon T. Bailey’s book:
    Release Your Brilliance: The 4 Steps to Transforming Your Life and Revealing Your Genius to the World

  • Business change moves at the speed of light. To keep pace, individuals within an organization must raise the bar on their performance and reset their mindset. The leadership skills of yesterday will not carry the day in today’s continually evolving economy.

    As the business climate changes in the midst of gender parity, #MeToo, pay equity, diversity, and inclusion ¬ we, too, must change and embrace what Simon T. Bailey calls the “Vuja de Moment.” This is the opposite of déjà vu and is an invitation to disrupt what is comfortable and convenient to embrace what needs to emerge to remain relevant, innovative, and competitive.

    Collaborative problem-solving triumphs over traditional top-down directives. Solution-oriented individuals are forward-looking in their thinking. Forward-looking thinking must permeate throughout the corporate culture. You must shift and embrace new methodologies to survive, compete, and thrive through the ever-changing demographic, technological, and regulatory marketplace changes that affect businesses today.

    No one is immune to these predictable changes. The traditional winning formulas of yesterday will not hold up to the technological solutions that will continue to automate “traditional” business processes.

    Simon T. Bailey will teach you to:

  • Stay relevant and ensure your company stays competitive in the marketplace
  • Guide even the most tenured employees to reposition themselves and revitalize their role
  • Perform a mindset reset to break through the existing paradigm
  • Maintain clarity and confidence during transition and uncertainty
  • Give participants actionable tools to take ownership and develop the vision needed to be a leader for the future

    For audience members of all vocations, ambitions, and experiences.

    Based on Simon T. Bailey’s book:
    Shift Your Brilliance: Harness the Power of You, Inc.

  • Sometimes happiness is where you are. Sometimes happiness is elsewhere. Wherever your calling may be, Brilliant Living dares you to pursue your dreams.

    Using lessons learned from working with 1,600 organizations over the past 15 years, and Simon’s personal moments of reinvention, Brilliant Living will encourage you to grab the steering wheel of your life and drive into your future.

    Participants will:

  • Be given a guide to assess the eight traits of being their most brilliant self
  • Be nudged to live life on their own terms, make a change, and do something exceptional
  • Be instilled with a major morale boost and hope for the future
  • Be inspired to build a legacy of excellence through bold, brave action
  • Leave with an increased capacity for confidence in their careers and lives

    The choice is yours: Be average – or dare to BE BRILLIANT!

    For people ready to instill change and passion in their organizations, peers, and life.

    Based on Simon T. Bailey’s book:
    Brilliant Living: 31 Insights to Creating an Awesome Life

  • Topics and Expertise

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    Reviews

    “I would highly recommend him. His message was right on and easy to work with.”

    — Brookfield Residential Property Services

    “Simon has a tremendous gift for adding perspective and value for those that are looking to aim higher in their personal and professional endeavors. His passion is unbridled and infectious. Needless to say, I highly recommend Simon for your professional development programming.”

    — Microsoft

    “Simon spent time getting to know our attendees and their challenges in advance so he could tailor his keynote directly to them as education leaders. He was the only thought leader that was also an active conference attendee. The result was very powerful. Our attendees left inspired and rejuvenated.”

    — National Association of Secondary School Principals

    “Simon Bailey is the BEST keynote speaker we’ve ever had! He was the highlight of the convention and our franchisees loved him. His presentation was incredibly customized to Goddard. I would highly recommend Simon Bailey for any franchise event and there wasn’t a single thing I’d change about his presentation or our experience of working with him.”

    — Goddard Systems, Inc.

    “Simon hit a homerun! He used his time onsite to develop a super customized program to meet the needs of our members. He incorporated conversations he had with attendees and information he gathered from speaker sessions throughout the day. How many speakers do that! Simon was nothing but a delight on and off stage! He has a strong message supported by his experiences and strong stage presence. He is really a funny guy on stage as well. 98% of attendees rated him as excellent!”

    — CUES

    “Simon spent time getting to know our attendees and their challenges in advance so he could tailor his keynote directly to them as education leaders. He was the only thought leader that was also an active conference attendee. The result was very powerful. Our attendees left inspired and rejuvenated.”

    — National Association of Secondary School Principals (NASSP)

    “As the 2018 Innovations in Testing Conference Chair, I had the pleasure of working with Simon both before and during the conference. He was an absolute joy to work with, graciously spending time with the conference leadership team leading up to the conference and attendees during the conference. Simon’s curiosity, warmth, and positive mindset were apparent in every interaction we had. His inspiring keynote set the perfect tone for the conference and was well-received by the over 1200 members in attendance. If you’re seeking an engaging and motivational speaker, I strongly recommend Simon – I’m confident you’ll be delighted with his message!”

    — American Test Publishers Innovations in Testing Conference Chair

    “We engaged with Simon to deliver the keynote at our annual Elite Hearing Network conference. He was amazing – he got to know our business, built a strong & relevant message, and delivered with an energy that was perfect! I really appreciated how he took the time to get to know us and understand our challenges – and he was open to feedback for tweaks we requested. The feedback from our members was over the top for Simon! Thank you Simon!”

    — Amplifon Americas (Miracle Ear)

    “I wanted to let you know that we had a great event with Simon T. Bailey. He was our guest speaker for our Staff Development Day. We had about 175 in attendance. I personally found the presentation to be very enjoyable, and our course evaluations confirmed that our membership found him to be inspiring with practical insight that will improve their teams. His presentation style is well polished with a nice blend of humor that made the day very engaging. Simon made me look good, he made our club look good, and i wanted you to know that we had a favorable experience.”

    — Seattle Study Club of Southern Colorado
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