TOPIC
X
IN-PERSON FEE RANGE
X
SPEAKER LOCATION
X
SELECT PROGRAM
X

Blake Morgan

Customer Experience Futurist Keynote Speaker Author

In-Person Fee Range:
$30,001 - $50,000
Fee Details
Traveling from:
California

Why Book

  • Blake is a customer experience futurist that has a vision for how technology can create a more beautiful and customer-centric world
  • Blake is a masterful storyteller that uses real-world examples and research to bring her message of customer-centricity home for the audience
  • She’s relatable, and uses humor to connect with the audience and her passion for customer experience is contagious

Biography

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her newest book is called “CustomerFocused Leadership: The New Rules For Building Business Around Today’s Customer” coming out July of 2024. She was called one of the top 40 female keynote speakers by Real Leaders Magazine. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. She has worked with companies like Coca-Cola, AT&T, The Federal Reserve Bank and many more. Blake contributes to Forbes and is the host of The Modern Customer Podcast. She lives in the Southern California with her husband, their two children and two dogs.

Read More

Programs

The 8 Laws Of CustomerFocused Leadership

In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, – and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Create a customer experience mindset. eXceed longterm profit expectations by giving up short term profits. Lay out your customer experience strategy creation and stick to it. Embark on your 90 day get started plan. Anticipate the future by being a customer experience futurist. Don’t forget that employees are customers too. Evaluate success and measure what can be measured. Reaffirm the priority – keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!

The Four Ways To Make Customer Experience A Decision

In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition. Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.

Blake Morgan Reviews

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.

— Chief Strategy Officer, Smart Communications

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

— Deputy CEO, Ontario International Airport

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

— VP Communications, Pega

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

NEED MORE IDEAS?

We are here to help.
Speak with our experienced Program Consultants.

Call us or Live Chat Below

By continuing to browse, you consent to our use of cookies. To know more, please view our Privacy Policy. Hide