Bob Phibbs

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The Retail Doctor

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3 Video(s) By This Presenter

Speaking Reel
Bob Phibbs Speaking Excerpts With Audience Involvement
Interactive Experience with The Retail Doctor

1 Programs By This Presenter

Brick-and-mortar retailers are worried, no terrified. Their margins are shrinking faster every year because they’re getting trounced by online competitors. Too many of these retailers make their fatal mistake: “We’ll just beat them on price.” That’s where the Retail Doctor Bob Phibbs is here to change how you think about in-store versus online experiences. “You Can Compete” is Bob’s featured talk that’s part-Manifesto, part-battle plan, and zero-percent BS for helping brick-and-mortar retailers start winning the shoppers’ hearts and wallets again. Bob’ engaging, fun-loving, and direct presentation redefines how to create an exceptional customer experience – one that grows sales and will give retailers the tools they need to succeed. You will walk away with a number of simple, yet powerful action steps and takeaways to make your shoppers’ experience extraordinary. Retail isn’t dead; it’s just been losing for too long. That stops when you realize and believe you can compete.


  • You will unlock the pathway to creating unforgettable human connection with any shopper.
  • You will learn how a powerful, proven sales process can engage and ‘woo’ even the most jaded shopper.
  • You will know the exact steps for training your crew to deliver a remarkable retail experience (the five-star kind!)
  • You will understand how brick-and-mortar retailers can give their shoppers what cold online retailers can never replicate, no matter what.


“People were raving about your presentation! Everyone said this was the best event they ever attended of any manufacturer!”

— SVP, Brother International

“Bob’s approach to retail is blunt, real world, growth oriented and passionate as only a true industry veteran can relate. As one of our clients said best, “it was smart to have Bob Phibbs’ mindset-oriented topic kick off the day, as it set the tone for a positive experience.”

— Senior Director, ShopperTrak

“Bob’s highly visual presentation style keeps the energy going while delivering relevant, meaningful content.”

— VP, Paul Mitchell

What impressed me about Bob was his ability to connect with our audience of Star Motorcycle dealers. He did his homework prior to the seminar and his research paid off as he was able to explain concepts that hit home with our dealers.”
— Training Manager, Yamaha

“Bob was fantastic! If you are a retailer looking for an amazing speaker to help your stores increase their sales, relate to the customer, and become energized about selling, Bob should be top of your list.”

— Calphalon

“I engaged Bob to deliver a selling strategy for the 111-unit retail chain, Lumber Liquidators. During our growth to now over 270 units, he was able to produce a structured, measurable, actionable, and reproducible system that actually improved results. He is a unique gem in the sales training world as an individual that wants to tie results to process.”

— Lumber Liquidators
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