Keynote Speaker, Consultant, Author & Leadership Expert
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at info@eaglestalent.com, or chat with one of our team members on LiveChat.
We look forward to helping you.
Keynote Speaker, Consultant, Author & Leadership Expert
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at info@eaglestalent.com, or chat with one of our team members on LiveChat.
We look forward to helping you.
Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, Australia, South America and the Caribbean.
Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is also a bestselling author of six books – Engaging Service, Work Like You Own It, How to Serve a VIP, Lift Me Higher, Two Masters and The Inspiration Collection. Bryan and his team also conduct three acclaimed leadership conferences annually: STRONG Leader Institute, the BW Leadership Academy, and the Manager Skills Workshop.
Prior to this current venture, Bryan worked with the world- renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.
Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership. Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest
recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors. Bryan lives with his wife and two children in the Washington DC Metro Area.
Purpose:
Provides attendees with the knowledge and skills needed to effectively serve their
customers in a world-class manner.
Workshop Overview:
This course focuses on proven concepts and techniques to provide exceptional service in any industry. The goal is for everyone to take away applicable and relevant
concepts to apply at their jobs immediately.
Learning Topics:
Target Audience:
Everyone who serves customers
Purpose:
To review the mindset, habits, and skills to work with a sense of ownership.
Workshop Overview:
This session will review the work habits and approach to service that world-class employees have.
Special emphasis will be placed on six habits of service superstars. All attendees will leave this
session with practical and applicable tools/concepts to use immediately.
Learning Topics:
Target Audience:
All staff
Description of 5-star leaders:
These types of leaders are unapologetically devoted to excellence and simply refuse to accept or celebrate mediocre performance from their team.
Workshop Overview:
This session will review the leadership skills and competencies needed to lead a 5-star caliber
team. Special emphasis will be placed on proven techniques and processes used by highly effective
leaders worldwide.
Learning Topics:
Target Audience:
All leadership
Workshop Overview:
This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and
transcend any obstacles in your path.
Learning Topics:
Target Audience:
All staff
Workshop Overview:
This session focuses on the powerful relationship between expectations and performance. Special emphasis will be on practical ways for leaders to infuse a culture of engagement, learning, and ownership.
Learning Topics:
Target Audience:
All Leaders
Workshop Overview:
With so many in the workforce feeling overwhelmed and burned out, this session will provide leaders with tools and best practices to re-engage their team. Special emphasis will be on proven tactics to optimize the heart, mind and performance of each team member.
Learning Topics:
Target Audience:
All leaders
Workshop Overview:
This session is designed to inspire and challenge you to serve better. No one can make you deliver exceptional service and you can’t mandate your team to deliver exceptional service either. The focus will be on helping you cultivate a culture of service excellence in both your professional and personal lives.
Learning Objectives:
Audience:
Leadership
Purpose:
The purpose of this session is to help leaders develop a strong team that consistently exceeds expectations. This session will explore the daily leadership habits and proven tactics to sustain
excellence on any team.
Learning Topics:
Target Audience:
All Leadership
“Bryan Williams WOW’d our audience of more than 1600 individuals! He shared stories to connect with the audience, incorporated humor to make a point, and definitely left our guests with tangible take-aways to inspire them to strive for excellence in every way. Bryan was an event organizers dream by offering his best performance in a low maintenance manner. He is easy and fun to work with as he truly understood that he and our organization were “in it together” to ensure our guests had a tremendous day. I cannot wait to be around Bryan again… his energy is contagious!”
“Bryan was a huge hit with our leaders. I sat at the table with our CEO and he repeatedly nodded his head and identified how Bryan’s message aligned with our culture and I have received many positive comments about his message, energy and passion.”
“I had the pleasure of hearing Bryan speak. I found Bryan to be one of the most engaging speakers that I have come across in my 20 years in the industry. Bryan has a wonderful gift of keeping the attention of his audience and the ability to present skills for achieving five star service in ways that are easily understood and easy to apply.”
“Work like you own it!” What a wonderful presentation given by Mr. Williams to our department. Insightful, and full of ideas to assist the healthcare worker on their journey to consistently creating a great patient experience. Even more delightful to watch was Mr. Williams engaging each and every attendee. He walks the talk! A warm “hello”, afriendly smile, eye contact and easy conversation. He is a living definition of being present in the moment. Every interaction I’ve had with Mr. Williams has been a memorable experience.
“Bryan is, hands-down, the most engaging and inspiring customer service speaker we’ve had. His presentation was relatable – on both a personal and professional level – and left our employees feeling empowered, confident, and with a renewed sense of purpose.”
“Bryan really wowed our management team with his energy, passion, and expertise. Every attendee was motivated by his powerful message and walked away with tips and tools to take action to make improvements.”
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