Dan Gingiss

"The Experience Maker"

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Illinois

Dan Gingiss- 2025 Speaker Reel

VIEW ALL 4 Videos

Topics

Virtual Keynote Speakers Retail Marketing Speakers Customer Service Business Growth Consumer Behavior

Dan Gingiss

"The Experience Maker"

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Illinois

Why Book

International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and marketing strategy.
His unique combination of a credible professional background, excellent presentation skills, and entertaining, motivational examples make him one of the very best CX speakers.
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.

Biography

Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan is the author of Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

Programs

A Remarkable Customer Experience Is Your Biggest Competitive Advantage

Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

In this fast-paced, fun and engaging keynote audiences will:

Learn the types of experiences people share most often and why.
Apply an easy, 5-step framework for creating remarkable, shareable experiences.
Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas

AI Meets Customer Experience: Expect The Unexpected

AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots. From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition. Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.

Key takeaways:

Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.

Why Every Employee is in the Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

In this fast-paced, fun and engaging keynote audiences will:

Learn how different teams such as marketing, finance, and legal shape the customer experience.
Discover real-life examples of the impact of non-customer facing teams on the end customer.
Realize how a company-wide commitment to CX improves customer loyalty.

Books

Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Winning at Social Customer Care

Topics

Virtual Keynote Speakers, Retail, Marketing Speakers, Customer Service, Business Growth, Consumer Behavior,

Dan Gingiss Reviews

“Witty, charming and engaging –Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.”

— Dippin' Dots

“Every experience we had with him deepened our trust and confidence, which has us exploring opportunities to continue to collaborate in the future. We are grateful to be able to work with a really good person, who not only has valuable expertise to share, but also is down to earth and accessible.”

— Marine Retailers Association of the Americas

“Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with. He truly takes his own message to heart when working with his clients as well.”

— Ethos Beauty Partners

“Witty, charming and engaging – Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.”

— Senior Director of Marketing, Dippin' Dots & Doc Popcorn

“We hired Dan to speak at our inaugural user conference at Forethought. Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers (and for me personally!). They made me rethink my own experiences, both as a customer and a service provider. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”

— CEO, Forethought

“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about customer experience.”

— Events Manager, Benco Dental

Frequently Asked Questions

1. Who is Dan Gingiss and what is he known for?

Dan Gingiss, known as The Experience Maker, is a customer experience expert, Certified Speaking Professional, and author exclusively represented by Eagles Talent Speakers Bureau. His 20-year career included leadership positions at McDonald’s, Discover, and Humana, where he helped create remarkable customer experiences. He is the author of The Experience Maker and Winning at Social Customer Care, both recognized as top books in customer experience.

2. What topics does Dan Gingiss speak about?

Dan Gingiss delivers keynotes on customer experience, creating remarkable moments, leveraging AI for customer delight, and building customer loyalty. His signature programs teach the WISER methodology: Witty, Immersive, Shareable, Extraordinary, and Responsive experiences. He shows audiences how to turn everyday customer interactions into memorable experiences.

3. What makes Dan Gingiss different from other customer experience speakers?

What sets Dan apart is his combination of Fortune 500 executive experience, practical frameworks, and engaging delivery. He holds the Certified Speaking Professional (CSP) designation, awarded to fewer than 20 percent of speakers globally. His WISER framework provides a simple, actionable system for creating remarkable experiences. His book was named one of the top CX books of all time by BookAuthority.

4. What types of events does Dan Gingiss speak to?

Dan Gingiss speaks at corporate conferences, customer service summits, marketing events, and association meetings across industries. His audiences have included organizations in technology, healthcare, financial services, hospitality, and retail seeking to improve customer loyalty and reduce churn.

5. Is Dan Gingiss available for virtual keynotes?

Yes. Dan Gingiss is available for both in-person and virtual keynote presentations. He brings the same energy, engagement, and actionable content to virtual formats. He also offers live customer focus groups where actual customers share unfiltered feedback.

6. What is Dan Gingiss's speaking fee?

Dan Gingiss’s speaking fee varies depending on the event format, location, and specific requirements. To get an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on his profile page.

7. Has Dan Gingiss written any books?

Yes. Dan is the author of three books on customer experience. The Experience Maker was named a Forbes Top Business Book of 2021 and ranked by BookAuthority as one of the top CX books of all time. Becoming The Experience Maker is the expanded second edition. Winning at Social Customer Care explores how social media has changed customer experience.

8. How do I book Dan Gingiss for my event?

Dan Gingiss is exclusively represented by Eagles Talent Speakers Bureau. To check his availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit his speaker profile at EaglesTalent.com and complete the booking inquiry form.