International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and marketing strategy.
His unique combination of a credible professional background, excellent presentation skills, and entertaining, motivational examples make him one of the very best CX speakers.
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.
Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Are you ready for the experience of a lifetime?
Learn the types of experiences people share most often and why.
Apply an easy, 5-step framework for creating remarkable, shareable experiences.
Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
Learn how different teams such as marketing, finance, and legal shape the customer experience.
Discover real-life examples of the impact of non-customer facing teams on the end customer.
Realize how a company-wide commitment to CX improves customer loyalty.
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.
Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:
The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
One in four people in the United States have some form of disability, and the global purchasing power
of people with disabilities is $8 trillion.
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG.
In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building
products and services with your diverse customer base in mind and being inclusive in your marketing.
Your audience will learn:
What it means to BELONG and how to create it at your company.
Specific examples of companies authentically embracing diverse customers.
How diversity and inclusion leads to better products, improved customer experience, and higher profits.
Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers. And when you build it, they will come: communities that feel welcomed tell others and create word-of-mouth marketing – which is exactly what your audience will be doing after experiencing Dan and Shonnah live!
“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”
— The DiJulius Group
“Dan’s presentation at our London conference was insightful, engaging and educational. Our audience enjoyed it so much, we brought him back for a subsequent webinar. Dan is very easy to work with and he left a lasting impression on our audience with his real-life example and clear takeaways.”
“Dan was a fantastic webinar presenter! His style was engaging, and he provided easy-to-comprehend principles to inspire meaningful customer experiences. We look forward to future opportunities to collaborate with Dan.”
“Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious. Would book him again in a heartbeat!”
“We hired Dan to speak at our inaugural user conference at Forethought. Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers (and for me personally!). They made me rethink my own experiences, both as a customer and a service provider. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”
— CEO, Forethought
“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about customer experience.”
— Events Manager, Benco Dental
“Dan really captured the audience’s attention with humor, practical experiences and examples proving that customer experience is the best marketing tool. Whether it be the company you work for or your personal brand, Dan shared how even the smallest actions can create remarkable customer experiences. Dan is a true professional… [his] thought-provoking presentation will stay with you and encourage you think about how you can elevate your next customer experience.”
— VP of Membership, MPI Chicago Area Chapter
“Dan brought the perfect mix of energy, thought leadership and fun into our agenda that had our attendees talking well into the next day.”
— Director of Events & Field Marketing, CallMiner
“Dan was our keynote speaker, and he absolutely rocked it! I read his book, “The Experience Maker”, and knew he would be perfect to inspire a group of marketing, PR and media pros… he was and he did. His delivery was charismatic, passionate, fun, relatable and packed with content and purpose. Our audience gave rave reviews!”
— President and Founder, Chicago Toy & Game Group, Inc
“Witty, charming and engaging – Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.”
— Senior Director of Marketing, Dippin' Dots & Doc Popcorn
“Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with. He truly takes his own message to heart when working with his clients as well.”