Dan Gingiss

"The Experience Maker"

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In-Person Fee Range:

$20,001 - $30,000

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Traveling from:

Illinois

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Topics

Retail Marketing Speakers Customer Service Business Growth Consumer Behavior Virtual Keynote Speakers

Dan Gingiss

"The Experience Maker"

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Illinois

Why Book

International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and marketing strategy.
His unique combination of a credible professional background, excellent presentation skills, and entertaining, motivational examples make him one of the very best CX speakers.
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.

Biography

Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe. Believing that a remarkable customer experience is your best competitive advantage, Dan Gingiss shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan is the author of Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

Programs

Remarkable by Design: Turn Everyday Interactions Into Talk-Worthy Experiences

We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.

In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity – whether they admit it or not.

So why do some brands still rise above the noise while others fade into irrelevance?

Because customers don’t talk about transactions. They talk about experiences.

This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience.

You’ll hear about the state that ranked 50th as a vacation destination and how they turned it around by being Witty. The entertainment powerhouse that used an Immersive experience to create generations of lifelong fans. A restaurant that made its food utterly Shareable without changing the recipe. And why a sparkler is always more Extraordinary than a candle.

It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers. So get ready to see your business through a new lens: the WISE framework for turning every interaction into an opportunity to stand out, inspire conversations, and earn loyalty that money can’t buy.

Are you ready to compete where it actually matters?

Dan’s Audiences Will…

Collective Lift: Why The Future of Performance Is About Multiplying Others

We set our quarterly goals, track everything in spreadsheets, and fill out our performance reviews at year-end. But the system we’re using was designed for a different era – one that rewarded visibility, compliance, and individual output. Not the collaboration, innovation, and leadership that actually drive performance today.

The result? The hidden leaders in your organization – the people who make everyone around them better – go unrecognized. Meanwhile, the loudest voices keep rising.

So what if you could actually identify and measure the people who multiply others?

That’s Collective Lift. It’s about the compounding power of elevating others – and it works at every level, with or without a title.

In this keynote, Dan Gingiss takes audiences inside the real cost of measuring the wrong things – and shows them a better way. You’ll discover how the Chicago Cubs used Collective Lift principles to end a 108-year championship drought. You’ll meet a theme park employee who built the top-performing department in a 17-park chain without a leadership title. And you’ll learn about the two different kinds of leaders who show up when you hit a brick wall at work.

Then Dan introduces three measurement tools that anyone can use to identify hidden leaders and start getting more out of your teams – and a better customer experience to boot.

Because your legacy won’t be your title or what you achieved alone. It will be who achieved more because of you. Become a Collective Lifter today!

Dan’s Audiences will…

Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone—everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity and expect that everyone—from the front-line customer service agent to the legal department to the custodial staff—is focused on making their experience remarkable.

Dan’s Audiences Will…

Books

Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Winning at Social Customer Care

Topics

Retail, Marketing Speakers, Customer Service, Business Growth, Consumer Behavior, Virtual Keynote Speakers,

Dan Gingiss Reviews

“Witty, charming and engaging –Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.”

— Dippin' Dots

“Every experience we had with him deepened our trust and confidence, which has us exploring opportunities to continue to collaborate in the future. We are grateful to be able to work with a really good person, who not only has valuable expertise to share, but also is down to earth and accessible.”

— Marine Retailers Association of the Americas

“Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with. He truly takes his own message to heart when working with his clients as well.”

— Ethos Beauty Partners

“Witty, charming and engaging – Dan’s presentation gave real world examples that any of our franchisees could begin using immediately. He also engaged with them one-on-one providing an even deeper level of value.”

— Senior Director of Marketing, Dippin' Dots & Doc Popcorn

“Dan is a very engaging speaker that gives real-world examples that apply to all walks of life. His lively keynote was insightful, filled with lots of laughter, and loaded with lots of information to make the customer experience more
rewarding for our attendees.”

— National Shoe Retailers Association event in Lake Buena, FL

“We hired Dan to speak at our inaugural user conference at Forethought. Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers (and for me personally!). They made me rethink my own experiences, both as a customer and a service provider. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”

— CEO, Forethought

Frequently Asked Questions

1. Who is Dan Gingiss and what is he known for?

Dan Gingiss, known as The Experience Maker, is a customer experience expert, Certified Speaking Professional, and author represented by Eagles Talent Speakers Bureau. His 20-year career included leadership positions at McDonald’s, Discover, and Humana, where he helped create remarkable customer experiences. He is the author of The Experience Maker and Winning at Social Customer Care, both recognized as top books in customer experience.

2. What topics does Dan Gingiss speak about?

Dan Gingiss delivers keynotes on customer experience, creating remarkable moments, leveraging AI for customer delight, and building customer loyalty. His signature programs teach the WISER methodology: Witty, Immersive, Shareable, Extraordinary, and Responsive experiences. He shows audiences how to turn everyday customer interactions into memorable experiences.

3. What makes Dan Gingiss different from other customer experience speakers?

What sets Dan apart is his combination of Fortune 500 executive experience, practical frameworks, and engaging delivery. He holds the Certified Speaking Professional (CSP) designation, awarded to fewer than 20 percent of speakers globally. His WISER framework provides a simple, actionable system for creating remarkable experiences. His book was named one of the top CX books of all time by BookAuthority.

4. What types of events does Dan Gingiss speak to?

Dan Gingiss speaks at corporate conferences, customer service summits, marketing events, and association meetings across industries. His audiences have included organizations in technology, healthcare, financial services, hospitality, and retail seeking to improve customer loyalty and reduce churn.

5. Is Dan Gingiss available for virtual keynotes?

Yes. Dan Gingiss is available for both in-person and virtual keynote presentations. He brings the same energy, engagement, and actionable content to virtual formats. He also offers live customer focus groups where actual customers share unfiltered feedback.

6. What is Dan Gingiss's speaking fee?

Dan Gingiss’s speaking fee varies depending on the event format, location, and specific requirements. To get an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on his profile page.

7. Has Dan Gingiss written any books?

Yes. Dan is the author of three books on customer experience. The Experience Maker was named a Forbes Top Business Book of 2021 and ranked by BookAuthority as one of the top CX books of all time. Becoming The Experience Maker is the expanded second edition. Winning at Social Customer Care explores how social media has changed customer experience.

8. How do I book Dan Gingiss for my event?

To check his availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit his speaker profile at EaglesTalent.com and complete the booking inquiry form.