Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.
He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has won numerous industry awards, including:
● “Top 100 Digital Marketers 2019” by Brand24
● “Top Customer Service Influencers of 2018” by Fit Small Business
● “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe ● “50 Social Media Marketing Influencers to Follow” by TopRank Marketing
Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, based in Chicago.
When you create a remarkable experience for your customers, they become your best marketers.
In this fun and engaging session, you will learn why there’s no such thing as an “offline” experience anymore, simple ways that companies can improve customer experience to create raving fans, and why your customers crave 1-to-1 engagement – especially in social media.
Filled with tons of real-life examples, this session will leave you inspired to go back to work and make your own customers’ experiences remarkable.
Key Takeaways
•Identify parts of your customer journey that can improve from ordinary to extraordinary.
•Learn a simple methodology for creating remarkable experiences.
•Be inspired by actual case studies of simple, inexpensive CX changes.
“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”
“Dan’s presentation at our London conference was insightful, engaging and educational. Our audience enjoyed it so much, we brought him back for a subsequent webinar. Dan is very easy to work with and he left a lasting impression on our audience with his real-life example and clear takeaways.”
“Dan was a fantastic webinar presenter! His style was engaging, and he provided easy-to-comprehend principles to inspire meaningful customer experiences. We look forward to future opportunities to collaborate with Dan.”
“Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious. Would book him again in a heartbeat!”
