Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s.
He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has won numerous industry awards, including:
● “Top 100 Digital Marketers 2019” by Brand24
● “Top Customer Service Influencers of 2018” by Fit Small Business
● “15 Influencers Changing the CX [Customer Experience] Game” by WalkMe ● “50 Social Media Marketing Influencers to Follow” by TopRank Marketing
Dan earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He is a lifelong Chicago Cubs fan, based in Chicago.