Dan Gingiss

"The Experience Maker"

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In-Person Fee Range:

$20,001 - $30,000

Traveling from:

Illinois

The Experience Maker – Speaker Reel

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Topics

Retail Marketing Speakers Customer Service Business Growth Consumer Behavior Artificial Intelligence (AI) Speakers Virtual Keynote Speakers

Dan Gingiss

"The Experience Maker"

Add To My Speaker List Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Traveling from:

Illinois

Why Book

International customer experience keynote speaker Dan Gingiss teaches audiences how to create remarkable experiences that become their best sales and marketing strategy.
His unique combination of a credible professional background, excellent presentation skills, and entertaining, motivational examples make him one of the very best CX speakers.
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember.

Biography

Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, and a pinball wizard, and he once delivered a pizza to Michael Jordan.

Programs

AI Meets Customer Experience: Expect The Unexpected

AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.

From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.

Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.

Key Takeaways:

Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.

A Remarkable Customer Experience Is Your Biggest Competitive Advantage

Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.

You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

In this fast-paced, fun and engaging keynote audiences will:

Learn the types of experiences people share most often and why.
Apply an easy, 5-step framework for creating remarkable, shareable experiences.
Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Why Every Employee is in the Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

In this fast-paced, fun and engaging keynote audiences will:

Learn how different teams such as marketing, finance, and legal shape the customer experience.
Discover real-life examples of the impact of non-customer facing teams on the end customer.
Realize how a company-wide commitment to CX improves customer loyalty.

Books

Winning at Social Customer Care

The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share

Topics

Retail, Marketing Speakers, Customer Service, Business Growth, Consumer Behavior, Artificial Intelligence (AI) Speakers, Virtual Keynote Speakers,

Dan Gingiss Reviews

“Dan Gingiss is one of the brightest minds on the topics of customer experience, social media and digital experience. He has a wealth of experience and content, and he is a fantastic, engaging presenter.”

— The DiJulius Group

“Dan’s presentation at our London conference was insightful, engaging and educational. Our audience enjoyed it so much, we brought him back for a subsequent webinar. Dan is very easy to work with and he left a lasting impression on our audience with his real-life example and clear takeaways.”

— Clarabridge

“Dan was a fantastic webinar presenter! His style was engaging, and he provided easy-to-comprehend principles to inspire meaningful customer experiences. We look forward to future opportunities to collaborate with Dan.”

— Hubb

“Dan’s keynote was not only engaging, but extremely relevant no matter what your role is at your company. He left the audience not only EXCITED about customer experience, but also empowered to make CX a priority in their day to day activities. He had so many great examples and his energy and passion for CX are infectious. Would book him again in a heartbeat!”

— Avtex

“We hired Dan to speak at our inaugural user conference at Forethought. Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences, meant actionable insights for our customers (and for me personally!). They made me rethink my own experiences, both as a customer and a service provider. Dan is a masterful storyteller, great human, and a treat to get to meet in person! Highly recommend!”

— CEO, Forethought