Dave Mitchell

One of Dave’s most requested programs; “The Power of Understanding People” provides the tools to understand each participant’s own unique communication and leadership style. This info-filled, energizing training event provides an ideal combination of strong content, laugh-out-loud humor and audience interaction. Attendees discover the cornerstone of high performance and tips for enhancing communication, teamwork, employee engagement, customer service excellence, and influence.

This program was named the Meeting Madness Winner 2013 for best event of the year by Meeting Professionals International at the World Education Congress in Las Vegas. In December 2013, the book of the same name was released and was immediately named Best Business Book of the Month by Amazon. It is now available as an interactive webinar!

Learning Outcomes:

Attendees will walk away energized with strategies for applying the following insights:

• An understanding of their own strengths and vulnerabilities as a leader, team member, and
  communicator.
• An ability to better understand the intrinsic needs of others and how to best engage them, build more effective relationships, inspire them to peak performance, meet their service expectations, and
  influence them.
• Better communication skills to apply in all relationships in their life.
• Content can be tailored to leadership, sales, teambuilding, or customer service themes.

The highest performing organizations in the world share a commitment to five critical strategic devices that separate them from others. These components – the metrics of peak performance – combine to create fiscal success, operational efficiency and stakeholder satisfaction including both customer and employee loyalty.

This seminar provides a high- level road map for implementing these five metrics and provides the cornerstone of a strategic plan for performance excellence. Dave has used these concepts with companies, organizations, boards, and non-profit institutions worldwide to drive better results. The content is included in Dave’s fourth book, Peak Performance Culture: The Five Metrics of Organizational Excellence and represents data collected from over 1000 organizations over the last 25 years.

Even before the life altering changes brought about by a global pandemic, chronic stress has become a public health threat. Today, that threat is more severe leading to heart disease, hypertension, digestive distress, mental health challenges and other potentially life-threatening disorders. Minimally, chronic stress interferes with our quality of life and happiness. But is stress bad? The answer is a resounding “NO!” Stress is an important part of our physiological response to life’s demands. The problem is most of us have never developed a comprehensive strategy for using sudden stress effectively as a performance enhancement tool while avoiding the damaging effects of prolonged, chronic stress.

Dave breaks down the origins of stress, distinguishes between sudden stress, chronic stress, and burnout, and maps out a strategy for liberating us from the toxic consequences of being the victim of stress rather than the victor.

Today’s consumer expects a customer-centric approach to the entire experience, beginning with the sales process. This seminar provides the structure of the consultative sale, examines the cognitive differences in consumers that makes their needs unique and guides the attendees through the entire relationship; from establishing rapport to handling consumer concerns. Dave uses his award winning “laugh and learn” approach to provide proven techniques for increasing close rates and enhancing customer satisfaction with a broad range of consumers.

Part of Dave’s award winning The Power of Understanding People series, It’s the Issue, Not the Person focuses on an easily learned methodology to resolve common interpersonal conflict that naturally arises between individuals with different communication styles.

Using Dave’s “laugh and learn” approach to adult education, participants will learn a step by step methodology for addressing conflict. Additionally, the course identifies the most common causes for these conflicts, toxic behaviors that exacerbate their negative impact, and how to become more comfortable having positive conversations around the cognitive
diversity that inevitable creates friction between team members.

This invaluable course empowers team members to address their own conflicts with co- workers, family, and friends and reduces the need to leaders to play referee at work.