Dennis Snow

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Expert in Customer Service and Leadership Excellence

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2 Video(s) By This Presenter

Dennis Snow
Virtual Programs

3 Programs By This Presenter

World-class customer service is not simply a matter of smiling employees who say “please” and “thank you.” Everything your customer sees, hears or touches impacts their experience. “Everything speaks.” This program highlights how delivering world-class service requires careful orchestration of the entire customer experience.

Employees watch to see how committed we are as leaders and take their cue directly from us. As customer expectations are at an all-time high and business competition is fierce – exemplary leadership today is critical. This presentation helps today’s leaders step into their multi-faceted role as visionary, facilitator and idea champion.

The number one reason that customers become disenchanted with an organization is because of employees’ attitudes of indifference. This program is designed to change that. In order to motivate excellence, organizations must “engage the heart” of employees. When this happens, customers can see it, hear it and feel it in every interaction with an organization.

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Customer Service Leadership Speakers Virtual Keynote Speakers


“Excellent presentation. Dennis kept the audience engaged and motivated.”

— Western Security Bank

“Dennis was gracious in offering to take phone calls from all the attendees after our meeting. I was very impressed with Dennis and would definitely recommend him without reservation.”

— The Waldinger Corporation

“Dennis was terrific and had a great impact on our associates. He was inspiring and provided very good food for thought. He was also very willing to assist and provided materaisl our associates could leverage. He was one of the best speakers I have heard!!”

— Sandoz, Inc

“Dennis was terrific! His presentation provided the perfect balance of information, advice and humor, and his incorporation of the specific themes we provided were spot-on. The partnership is a tough audience to crack, but they were thoroughly engaged and came away inspired.”

— Pepper Hamilton
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