Heather Younger gets it. As a best-selling author, international speaker and facilitator, she has earned her reputation as “The Employee Whisperer”. Her experiences as a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker, collaborator and mother all lend themselves to a laser-focused clarity into what makes employees of organizations and companies – large and small – tick.
Heather has facilitated more than 350 workshops, reaching +1,000 employers and their employees. Her motivation and philosophy has reached more than 10,000 attendees at her speaking engagements on large and small stages. Companies have charted their future course based on her leading more than 100 focus groups. In addition, she has helped companies see double-digit employee engagement score increases through implementation of her laws and philosophies. She has driven results in a multitude of industries, including banking, oil & gas, construction, energy, and federal and local government.
Heather brings a tenacious and humorous outlook to issues plaguing the workforces of today. Her book “The 7 Intuitive Laws of Employee Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals and organizational leaders seeking insight into their organization’s’ dynamics.
Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first. Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Heather is an active member of the organizational development community.
She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, is a DISC certified trainer and coach, and she has a law degree from the University of Colorado at Boulder School of Law.
Heather lives in Aurora, Colorado with her husband and four children. She enjoys hanging around with her crew. You may also find her trying to sneak in a movie all by herself for some peace and quiet.
Frustrated by the lack of engagement in your organization? Constantly battling high employee turnover? Is your employees’ favorite pastime updating their resumes?
In this entertaining and enlightening keynote, Heather reveals the underlying actions organizations can take to create a more engaged and loyal workforce. And it can be done even with budget restraints. That alone is worth the price of admission!
Attendees will leave more motivated and energized to get to work in doing what they can do to create more positive experiences for everyone in the workplace.
Attendees will learn:
-The role they individually play in employee turnover and loyalty
-The main driver for employee loyalty (And it’s not money!)
-The distinct ways that they can lead themselves more effectively
-What employees need from them to want to stay engaged in the organization everyday
-And other strategies we just can’t fit in a 150-word description
Heather interacts with the audience and has them interact with one another.
Attendees will leave changed and empowered to do what they can to transform their own workplaces.
“I was searching for the perfect speaker for a panel on customer success as a culture and not a department. Heather was the perfect match! It was obvious right from the beginning that she had prepared for the session and that she was an expert on the topic. Her passion and desire to engage the audience made that session a great success. As an event organizer, I highly recommend Heather for any conference or event where rave reviews are expected.”
“We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences.”
“Heather was one of the most exciting speakers at the annual Cartepgraph conference. She delivered and impactful message to a packed room that had the entire conference abuzz. She delivered on teaching people how to build employee loyalty in their organizations and the keys to building it. Heather is a dynamic and engaging speaker who commanded the attention of the entire room and left the room wanting more! I would definitely hire her to speak again!”
“Heather is a very engaging, relatable, and compelling speaker. Her presentation provided me with great examples and ideas to apply in my organization. I left the room prepared and ready to start applying what I learned!”
“Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!”
“Heather injected high energy and inspiration into TINYcon. She’s polished, professional, and engaging with the audience taking photos of her slides and writing down copious notes. She’s truly one of the leading lights in the field of employee loyalty, and our audience of HR professionals rated her talk extremely highly. I’m looking forward to hearing her speak again.”
