Build A Culture Where Your Employees Feel Seen, Heard And Valued - Best-Selling Author of “The Art of Caring Leadership”
Build A Culture Where Your Employees Feel Seen, Heard And Valued - Best-Selling Author of “The Art of Caring Leadership”
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at [email protected], or chat with one of our team members on LiveChat.
We look forward to helping you.
For IN-PERSON EVENTS, the exact fee falls within the fee range on this page, unless this is a “Call for Fee.”
For VIRTUAL EVENTS, the fees can vary depending on how the presenter is used (example: virtual keynote, workshop sessions, multiple video messages, etc).
To learn the exact fee, complete the “Check Availability” form or call us (at 973-313-9800), email us at [email protected], or chat with one of our team members on LiveChat.
We look forward to helping you.
Heather R Younger, J.D. is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC and one of the world’s leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”
With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts within multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She’s a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.
Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity. One of her clients, a leader at a bank, continues to win Top Workplace awards, and the feedback from employees is that they are connecting the dots and making employees feel informed and engaged. Another one of her clients, a leader at an oil and gas company, says employee feedback shows an increased sense of trust about voicing concerns without fear of negative consequences. This all results in better outcomes in our everyday work.
Heather is a former practicing attorney turned award-winning leader in the area of Employee Engagement as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, 3-time best-selling author, TEDX speaker and host of the popular, Leadership with Heart podcast. She is also an Adjunct Organizational Leadership Professor at University College at Denver University.
Her accolades include being a best-selling author of three books: “The 7 Intuitive Laws of Employee Loyalty,” a Forbes Must-Read List topper for HR professionals, “The Art of Caring Leadership,” wherein she shines a spotlight on the radical potential of compassionate leadership, and her latest best-selling book, “The Art of Active Listening,” through which she equips individuals with the interpersonal skills required to make others feel seen, heard, and valued.
Heather’s personal journey, rooted in her challenging experiences growing up as the only child of an interfaith and interracial marriage and being excluded because of her race, fueled her unwavering determination to ensure that workplaces around the world make both employees and customers alike feel heard, valued and seen.
REAL-WORLD EXPERIENCE
Heather’s experience leading teams and building organizations is a valuable asset to you because she brings practical know-how and lessons learned that can be directly applied to your situation. Plus, participants love that she has been in their shoes and has practical insights they can use immediately.
DYNAMIC
If your group is a sales team kicking off a new program, a leadership audience looking for fresh perspective, or an all employee event, Heather leverages her unique capacity to navigate complex social dynamics in the workplace and achieve goals together through effective communication.
INSPIRING
She creates opportunities for leaders, teams, and individuals to reframe adversity and empower change, championing positive transformation in workplaces, communities, and the world at large. Heather is unique in her ability to facilitate high level interactions between herself and the audience, which leads to the audience interacting with one another, enhancing their learning and building new relationships.
RELEVANT
Because of Heather’s unique commitment to leveraging current research findings, listening sessions, and employee feedback to close the gap between what employees need and leaders want, her content is fresh, relevant and applicable now.
RELATABLE
Audiences love Heather’s warmth and genuine nature, and she will love them right back. She doesn’t just talk about Caring Leadership®, but she seeks to embody it in every interaction. It’s common practice for Heather to spend time after an event talking with participants, signing books, taking photos, and listening to their hopes and dreams for a workplace where everyone feels heard, valued and understood.
RESULTS FOCUSED
Her strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity.
This sales-focused keynote distills down the actionable insights Heather learned building sales teams, managing large accounts, leading customer experience, and increasing revenue for mid-to-large size companies. Your team will be better equipped to improve customer satisfaction and hit their sales quotas through the power of active listening.
The audience will leave with:
The four Caring Leadership principles delivered in this keynote serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.
This program is perfect for leaders:
Supporting employees through organizational change
Prioritizing self-development as part of their leadership plan
Working to improve their ability to inspire and engage those they lead and meet key organizational goals
The audience will leave with:
A practical understanding of the concrete actions they can take to uplift and engage those they lead
Deep insights into the positive power they possess to create a culture of caring at work
For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys. This keynote distills that knowledge into actionable insights that have been proven to lead to better engagement, better customer satisfaction, higher revenue, lower turnover, and brand loyalty.
This program is perfect for leaders:
Working to improve the culture at work to ensure everyone feels heard, valued, and appreciated
Supporting others at work to become more engaged, motivated, and productive
The audience will leave with:
This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, respected and supported.
This program is perfect for leaders:
The audience will leave with:
“I was searching for the perfect speaker for a panel on customer success as a culture and not a department. Heather was the perfect match! It was obvious right from the beginning that she had prepared for the session and that she was an expert on the topic. Her passion and desire to engage the audience made that session a great success. As an event organizer, I highly recommend Heather for any conference or event where rave reviews are expected.”
“We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences.”
“Heather was one of the most exciting speakers at the annual Cartepgraph conference. She delivered and impactful message to a packed room that had the entire conference abuzz. She delivered on teaching people how to build employee loyalty in their organizations and the keys to building it. Heather is a dynamic and engaging speaker who commanded the attention of the entire room and left the room wanting more! I would definitely hire her to speak again!”
“Heather is a very engaging, relatable, and compelling speaker. Her presentation provided me with great examples and ideas to apply in my organization. I left the room prepared and ready to start applying what I learned!”
“Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!”
“Heather injected high energy and inspiration into TINYcon. She’s polished, professional, and engaging with the audience taking photos of her slides and writing down copious notes. She’s truly one of the leading lights in the field of employee loyalty, and our audience of HR professionals rated her talk extremely highly. I’m looking forward to hearing her speak again.”
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