Heather R. Younger

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Build A Culture Where Your Employees Feel Seen, Heard And Valued - Best-Selling Author of “The Art of Caring Leadership”

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4 Video(s) By This Presenter

TED Talk
Heather Younger: Diversity and Inclusion
Heather Younger Promo Video
2023 Sizzle Reel

4 Programs By This Presenter

The four Caring Leadership principles delivered in this keynote serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.

This program is perfect for leaders:

  • Supporting employees through organizational change

  • Prioritizing self-development as part of their leadership plan

  • Working to improve their ability to inspire and engage those they lead and meet key organizational goals

The audience will leave with:

  • Strategies to inspire loyalty by becoming more present, caring, and compassionate
  • A practical understanding of the concrete actions they can take to uplift and engage those they lead

  • Deep insights into the positive power they possess to create a culture of caring at work

For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys. This keynote distills that knowledge into actionable insights that have been proven to lead to better engagement, better customer satisfaction, higher revenue, lower turnover, and brand loyalty.

This program is perfect for leaders:

  • Seeking to understand employees, prospects, or customers to better meet their needs
  • Working to improve the culture at work to ensure everyone feels heard, valued, and appreciated

  • Supporting others at work to become more engaged, motivated, and productive

The audience will leave with:

  • An inspired understanding of how to practice active listening with those who look to them for guidance
  • A listening process that will unlock valuable insights and deliver desired outcomes
  • The one success characteristic they need to reach their goals and create win-win scenarios at work

This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, respected and supported.

This program is perfect for leaders:

  • Building cultures of belonging at work
  • Seeking to honor their colleagues’ diverse experiences and perspectives
  • Educating themselves about other peoples’ challenges.

The audience will leave with:

  • A practical method to elicit feedback and unlock change and growth
  • A greater understanding of the role they have to play in creating cultures of belonging at work
  • The inspiration to show up each workday as their most authentic selves

In this empowering, interactive, and hope-filled keynote, Heather provides a roadmap for navigating change with agility, confidence, resilience — and a positive outlook.

This program is perfect for leaders:

  • Powering through tough moments or times of crisis

  • Fortifying those they lead in preparation for future challenges

  • Equipping their organization to thrive long term

The audience will leave with:

  • An effective framework for resilience and quickly recovering from adversity

  • A high-level roadmap for succeeding with more ease, even in uncertain times

  • A clear path to retool their workplace through creativity and innovation


“I was searching for the perfect speaker for a panel on customer success as a culture and not a department. Heather was the perfect match! It was obvious right from the beginning that she had prepared for the session and that she was an expert on the topic. Her passion and desire to engage the audience made that session a great success. As an event organizer, I highly recommend Heather for any conference or event where rave reviews are expected.”

— Conference Organizer

“We were under the gun to find a speaker for our conference who could send our attendees home with an exciting and profound message of innovation and action. Heather Younger of Customer Fanatix was that speaker. She was able to cater to our conference topic while also delivering innovative ways to gauge the voice of the Customer and Employee. I look forward to hosting her as a speaker at our future conferences.”

— Conference Organizer

“Heather was one of the most exciting speakers at the annual Cartepgraph conference. She delivered and impactful message to a packed room that had the entire conference abuzz. She delivered on teaching people how to build employee loyalty in their organizations and the keys to building it. Heather is a dynamic and engaging speaker who commanded the attention of the entire room and left the room wanting more! I would definitely hire her to speak again!”

— Conference Organizer & Speaker

“Heather is a very engaging, relatable, and compelling speaker. Her presentation provided me with great examples and ideas to apply in my organization. I left the room prepared and ready to start applying what I learned!”

— HR Manager & Conference Organizer

“Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!”

— Colorado Bankers Association

“Heather injected high energy and inspiration into TINYcon. She’s polished, professional, and engaging with the audience taking photos of her slides and writing down copious notes. She’s truly one of the leading lights in the field of employee loyalty, and our audience of HR professionals rated her talk extremely highly. I’m looking forward to hearing her speak again.”

— TINYhr

“Heather was very professional and delivered on the topic well. The content was well presented and kept the audience engaged.”

— GIE Media
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