Jennifer Webb

Heroes lead. As we build back our businesses to the “new normal”, we lead with clarity and confidence to inspire others with a vision of innovation and resilience. We are facing a new reality. It is up to the Heroes to help people see possibilities and potential instead of uncertainty and fear.
An invested workforce makes all the difference in the world.

Created to teach people resilient coping skills during COVID-19 as well as new ways to embrace a different economic environment, the techniques are designed to give people hope, inspiration, and power. This can be presented as a virtual keynote (one hour to 1 hour & 15 minutes), a virtual workshop, or live. Hand outs and power points are available as well as Hero buttons mailed to attendees, if enough lead time. All programs are designed to help people stay engaged and have fun while learning, including magic and audience interaction.

Do the same rules apply to men and women in leadership roles? Absolutely not. Leading effectively—and with impact– requires excellence in several key areas including communication skills to command respect, risk taking, social and emotional intelligence, resilience and confidence to leverage your career and your personal and professional growth. There has never been a better time to be a woman in business, and this program helps you examine how to take strategic risks and model confidence, as you develop key skills to empower your future.

You’ll learn how to:

• Leverage strengths to achieve and sustain credibility.
• Assess personal strengths and utilize universal perceptions to leverage credibility.
• Learn how and when to take strategic risks.
• Project confidence consistently.
• Understand what it takes to always maintain an air of confidence no matter what the circumstances.
• Empower and influence others toward achieving mutual goals.
• Learn skills to utilize empathetic listening and foster an environment of open, respectful communication.

Influencing ourselves and others to stay inspired and motivated despite constant change and chaos can mean the difference between a successful thriving business or just getting by, between loving work or just enduring it. And influencing is about strategic and focused communication, reading non-verbal cues, utilizing emotional intelligence to diffuse conflict and generate loyalty and trust, and dispel illusions around communication.

You’ll learn:

• Techniques to leverage needed change by motivating others based on their needs, listening to understand before trying to engage or persuade, giving others a sense of control and decision-making autonomy and acknowledging what others are doing right, which is an essential priority in building rapport.
• Skills to create internal and external commitments
• Choosing to build a model of excellence, examine what fears/concerns are realistic and creating a safe environment for risk-taking (however moderate) as well as skills for handling setbacks and ideas to keep attitudes focused on potentiality and possibility.
• Tools to create a smart vision based on where we’re putting our energy, using left and right brain techniques to achieve maximum results.

With hundreds of books written on leadership, what exactly does it take to lead with excellence? We begin by understanding the power of servant leadership, realizing that by genuinely empowering everyone within an organization, that organization exponentially improves.

You’ll learn how to:

• Inspire and motivate others
• Help your team/department/company see a bigger vision and work collaboratively toward that mission
• Create an epidemic of appreciation– how to continually offer feedback that is both constructive and motivating
• Utilize the art of dynamic communication in everything you say and do, and how to listen first to understand, then be understood

*Note: I teach leadership skills more than any other topic, and can address leadership in a variety of ways. I have developed numerous leadership classes/workshops/programs and have worked extensively with the University of Florida on leadership training.

How do we model the “heroic” qualities that can exponentially improve customer service and influence employees? This highly interactive program focuses on how to develop the “powers” we already have to get the results we want.

Powers include:

• Serendicity– How to attract luck and opportunity- through appreciation
• X-Ray Vision– How to see through the problem person to his or her potential
• Magnetism– How to draw others to you through empathy, emotional intelligence and effective listening skills
• Attitude– The power that teaches it’s never what happens to us, it’s what we choose to do about it

The mind is an amazing thing; it starts working the second you’re born and never stops until you get up to speak in public. Regardless of your talents, education and skills, if you can’t speak with confidence, poise and charisma in front of others, you aren’t perceived as an equal to someone who has great speaking skills.

You’ll learn how to:

• Create the non-verbal techniques to immediately gain attention and credibility
• Speak with authority no matter who the audience
• Energize any group
• Handle questions, interruptions and disagreements with ease
• Gain confidence in any situation
• Build rapport with any group
• Know how to handle nerves and appear confident

Negotiating is more than just knowing “moves” and “turns” or your best BATNA (Best Alternative To Negotiated Agreement), it’s a way of life; something most of us do practically every day. And by understanding how to use the techniques of negotiation it will exponentially increase our chances for success. Think about it, when was the last time you negotiated your salary? A large purchase? Your priorities at work?

You’ll learn:

• The language of negotiation
• What you must pay attention to in every negotiation
• The states, styles and strategies of negotiation
• How to take a “no” and turn it into a positive outcome

As astonishing as it is, highly successful men and women have major issues with being effectively assertive. Reasons vary, but whether it is due to conditioning (good managers are likable and agreeable) or perception (if I ask for what I need or disagree I’ll appear pushy and uncooperative) there are enormous problems caused by an inability to speak up, stand up for what one needs and communicate disagreement and challenges.

You’ll learn how to:

• Overcome obstacles/adversities through a resilient mindset; feeding the positive
• Maintain confidence, especially during periods of doubt
• Monitor and change beliefs that don’t support success
• Anticipate setbacks and strengthen skills to bounce back
• Be assertive without alienating others
• Realize perception is reality and model how you want others to see you
• Ask when you don’t know and say no with credibility

George Bernard Shaw said the biggest problem with communication is the illusion it has taken place. Just because we communicate, it doesn’t mean our message has been understood. Being an effective communicator is vitally important, and the program focuses on several key components of effective communication:

You’ll learn how to:

• Understand how others perceive you and make adjustments.  This uses the tenets of Emotional Intelligence, and is a must for smart communicators.
  Mirror and match others’ non-verbal communication, which is key in strengthening relationships and effective listening. Learning how to mirror, (reflect back) and pace (replicate rhythm, energy, volume, breathing, etc.), and the nuances and importance of tone is crucial in understanding the meaning of what is being said.
•  Read others’ behavior styles. In order to build rapport and generate trust more efficiently it is imperative we understand how people need to be treated, and this is done by assessing their learning styles.
• Leverage the power of dynamic listening. On average more than 70% of what we hear we forget within 24 hours, which menas we waste a lot of time forgetting what we’ve heard. Effective listening is comprised of several skill sets including asking for clarification “Let me be sure I understand what you mean,” reflective listening, targeted listening techniques and reclaiming the attention when people are just not listening.