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Matt Traub

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Excellence in Client Experience

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1 Video(s) By This Presenter

Matt Traub

1 Programs By This Presenter

In a world where everyone “shops around”, what will help your brand stand out from the crowd? How do you differentiate your company from the rest?

In this presentation, Matt Traub – who is a leading expert in Luxury Hospitality and former Executive with Four Seasons Hotels & Resorts, will inspire you and your organization to elevate your customer and employee experience by sharing with you very specific tactics to operationalize hospitality.  With intention, you can strategically and emotionally connect your clients to your brand by changing the way you interact with them.  With emotion comes increased loyalty, advocacy and customer retention.

Participants will be challenged to take a holistic perspective as to how they engage with internal and external clients on a daily basis.  Any business can be in the “Luxury Hospitality” business.  The goal is to purposefully enhance the client touch points to ensure they “Feel” the cultural difference.

Mr. Traub will explain and discuss how Luxury Hospitality has proven to distinguish a brand in any industry and why and how it won’t cost you anything, except extra effort!

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