Matt Traub is the Founder and CEO of Traub Hospitality, a premier consulting and training firm. Matt’s expertise in luxury hospitality led him to create an organization where he can help companies become the preeminent service culture leaders in their respected industries.
Matt Traub has extensive experience in the luxury hospitality industry, having worked for the some of the most respected and prestigious companies in the world over a span of 20 years. Much of his early career was spent in upper management with Four Seasons Hotels and Resorts, where he led operations and sales teams in multiple Five Star properties such as Four Seasons Resort and Club Dallas, Four Seasons Resort Jackson Hole, Four Seasons Hotel Chicago and the Ritz-Carlton Hotel Chicago.
He played a significant role among his peers to be rewarded accolades such as AAA Five Diamond Resort, Forbes Five Star Hotel and Resort, Travel + Leisure “Top Business Hotel”, Travel + Leisure “World’s Best Hotels” and “World’s Best Service”, Conde Nast Traveler “Gold List, World’s Best Hotels and Resorts”, and countless other services awards. Additional experience with luxury hospitality companies includes Starwood Hotels & Resorts, Norwegian Cruise Lines, and Club Mediterranee.
Mr. Traub learned very early on that businesses would thrive if there was a customer-centric business model, as well as an employee-centric company culture. If either of these two were not strong, the adverse effects would ultimately be seen in the bottom line.
Traub Hospitality LLC is a consulting firm uniquely equipped to provide luxury hospitality and company culture training to a wide variety of participants and industries. The company has successfully created and delivered strategies, learning and development programs and business solutions to a multitude of clients around the United States – partnering with Ford Motor Company, Lincoln Motor Company, Cardinal Health, Neiman Marcus Group, Southern Methodist University, Keller Williams Realty, American Honda, Acura and others. Trainers and Consultants bring real world expertise and experience from some of the most prestigious and customer-centric companies in the world including Four Seasons Hotels and Resorts, Nordstrom, Ritz Carlton and others.
In a world where everyone “shops around”, what will help your brand stand out from the crowd? How do you differentiate your company from the rest?
In this presentation, Matt Traub – who is a leading expert in Luxury Hospitality and former Executive with Four Seasons Hotels & Resorts, will inspire you and your organization to elevate your customer and employee experience by sharing with you very specific tactics to operationalize hospitality. With intention, you can strategically and emotionally connect your clients to your brand by changing the way you interact with them. With emotion comes increased loyalty, advocacy and customer retention.
Participants will be challenged to take a holistic perspective as to how they engage with internal and external clients on a daily basis. Any business can be in the “Luxury Hospitality” business. The goal is to purposefully enhance the client touch points to ensure they “Feel” the cultural difference.
Mr. Traub will explain and discuss how Luxury Hospitality has proven to distinguish a brand in any industry and why and how it won’t cost you anything, except extra effort!
