Maxine Shapiro

Straight from her highly successful podcast, Let’s Talk About CEX! The Customer and Employee Experience, Maxine will have you laughing and cheering as you experience the three ways to inspire an Audacious, Outrageous, and Legendary Customer Experience. This time you’ll be the ones getting delighted and surprised. All she asks is that you leave at the door, your maybe-a-little-stale ways of thinking and delivering your customer service. Your imagination will be fired! We doubt you’ll want to pick up the old ways on your way out.

Imagine, 7, 70, or 700 of your attendees or teams fully engaged, interacting, and laughing while learning AND experiencing new ways to have productive, speedy, and fun Collaborations, respectful and generous Communications while Creating big BOLD Audacious results! Your conference or meeting will become a playground for fearless and unfettered ideas with enthusiasm and commitment to implementation. Applying the components of improv, old ideas of collaboration are quickly transformed into a process that works and is even looked forward to.

With a bit of a wink, Max uses humor as you transform your cynicism into a positive “Yes, and” attitude. No Kumbaya here! Just the realization that we have more in common with each other than we want to believe we do. Sometimes it’s hard to find, but it’s there. No more sizing up the “opposition” simply by their looks, speech, and accent. (well, maybe accent!) This will take your meeting, conference, or summit to a much higher plane.

“…My favorite part of the workshop was seeing our members interacting with each other in a way that they usually don’t. Each office usually sticks with its own people, but by the end of the workshop on Saturday, everyone was mingling with everybody else. It was great!” – Reanne R, Exec Director WAVS

Command and Control are officially gone and Do as I say, not as I do, never worked. Today, you’ve been given one of the greatest gifts one can have in a lifetime; the power to truly affect another person’s growth, esteem, and talent. You can inspire boundless creativity. You can be surprised out of your wit by the exhilaration of collaborating with people of a “different status” – people who laid their future in your hands. After 60-90 minutes, you’ll step into the shoes you’ve been given and be the leader others want to follow – the leader you’ve always wanted to be.