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Maxine Shapiro

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Dynamic Interactive Speaker/Trainer

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1 Video(s) By This Presenter

Maxine Shapiro

4 Programs By This Presenter

Straight from her highly successful podcast, Let’s Talk About CEX! The Customer and Employee Experience, Maxine will have you laughing and cheering as you experience the three ways to inspire an Audacious, Outrageous, and Legendary Customer Experience. This time you’ll be the ones getting delighted and surprised. All she asks is that you leave at the door, your maybe-a-little-stale ways of thinking and delivering your customer service. Your imagination will be fired! We doubt you’ll want to pick up the old ways on your way out.

Imagine, 7, 70, or 700 of your attendees or teams fully engaged, interacting, and laughing while learning AND experiencing new ways to have productive, speedy, and fun Collaborations, respectful and generous Communications while Creating big BOLD Audacious results! Your conference or meeting will become a playground for fearless and unfettered ideas with enthusiasm and commitment to implementation. Applying the components of improv, old ideas of collaboration are quickly transformed into a process that works and is even looked forward to.

With a bit of a wink, Max uses humor as you transform your cynicism into a positive “Yes, and” attitude. No Kumbaya here! Just the realization that we have more in common with each other than we want to believe we do. Sometimes it’s hard to find, but it’s there. No more sizing up the “opposition” simply by their looks, speech, and accent. (well, maybe accent!) This will take your meeting, conference, or summit to a much higher plane.

“…My favorite part of the workshop was seeing our members interacting with each other in a way that they usually don’t. Each office usually sticks with its own people, but by the end of the workshop on Saturday, everyone was mingling with everybody else. It was great!” – Reanne R, Exec Director WAVS

Command and Control are officially gone and Do as I say, not as I do, never worked. Today, you’ve been given one of the greatest gifts one can have in a lifetime; the power to truly affect another person’s growth, esteem, and talent. You can inspire boundless creativity. You can be surprised out of your wit by the exhilaration of collaborating with people of a “different status” – people who laid their future in your hands. After 60-90 minutes, you’ll step into the shoes you’ve been given and be the leader others want to follow – the leader you’ve always wanted to be.

Reviews

“Your exercises were an absolute hit with everyone. They loved getting involved and have praised your performance! I would say that Maxine is absolutely phenomenal! …And recommend utilizing her talents for any motivational presentation.”

— Federal Reserve System 2015 ADC Conference

“I thought your keynote was fantastic and really set us up well for the remainder of the conference which was a blistering success. Thank you and please stay in touch.”

— Federal Reserve Bank of New York

“Here at Zappos, we are encouraged and empowered to integrate our passions into whatever job it is we are doing. ..I loved your energy and commitment to every second of the day. The games were impactful, entertaining, thoughtful, created connection with the whole class. All in all, it was the most eye-opening seminar I’ve ever been to… Thank you again for your commitment to the process!”

— Zappos.com

“Maxine was super! Very engaging, articulate, interesting and entertaining! Maxine was on fire! She is an amazing instructor and should be paid TONS of money, please give her a raise…”

— Managers – FOX Entertainment Group

“Thank you for your wonderful presentation. I appreciate how much you were able to accomplish in our short time period. You truly understood our needs. When I suggested “Team Building” as our topic to the other Supervisors, I envisioned lots of “ice-breaker”

— type activities to help Assistants and Teachers appreciate each other. Your presentation gave us SO MUCH MORE!!!”

“Hearing managers using “yes, and” in their conversations, taking time to listen to one another, and better yet, from employees that have seen a positive change in their manager, is a testimony to you as a presenter and Subject Matter Expert . Comments specifically; “well done”, “awesome job”, “loved it”, “we needed that!”

— VP, DHX/DGX Cargo

“Dallas Business Journal readers believe it was the best morning program we’ve ever had and months later readers are still telling us they are using the knowledge they “experienced” at your presentation. You entertained and captivated us with your exercises and wisdom so we could captivate our clients and employees. You taught us not keep pace with the market, but to be forward-thinking leaders in our industry.”

— Director of Sales & Marketing

 Maxine was so easy to work with! She brought a lot of energy and information to the workshop that engaged all of our members in new ways. My favorite part of the workshop was seeing our members interacting with each other in a way that they usually don’t. Each office usually sticks with their own people, but by the end of the workshop on Saturday, everyone was mingling with everybody else. It was great!

— WAVS

 I have had the pleasure of seeing Maxine in action on several occasions at company conferences and knew that she could deliver the experience I wanted my team to have and the message I wanted them to hear. 

My favorite part of the Collaborcate!™/How to Inspire an Audacious Outrageous Legendary Guest/Employee Experience was when she “planted” the S.E.E.D., her own spin on our S.E.R.V.E. acronym. Each team picked different meaning to each of the letters and together as a whole embodied what we want our associates and guests to feel. 

I recommend Maxine because she “gets it.” She understands the trials, tribulations, hurdles and obstacles we in hospitality face each and every day. She also understands that we are all human and does a wonderful job of weaving the two together to create very strong common thread. Maxine, with her unmatched energy level, comes to play and ensures everyone is having fun learning all she has to impart. 

— Sequoia and Kings Canyon National Parks

 My favorite part of the presentation was how warm you were immediately with our group, getting them to buddy up and get conversations started. I loved that you allowed everyone to speak what they were feeling because I believe when they shared their insecurities, it validated the rest of us with the same insecurities and normalized them…therefore removing the barriers to be ourselves. I also loved that as I saw my “partners” throughout the rest of the show, we had an immediately connection and automatically spoke about our nickname or the refrigerator!

— PEI
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