Maxine Shapiro

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Dynamic Interactive Speaker/Trainer

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2 Video(s) By This Presenter

Maxine Shapiro
Who Said Organizational Development Can’t Be Fun!

5 Programs By This Presenter

How to have a collaborative culture: Imagine, 7, 70 or 700 of your leaders and/or teams fully engaged, interacting, laughing while learning AND experiencing new ways to have productive, speedy and fun Collaborations, respectful and generous Communications, while Creating big BOLD solutions. Your conference or meeting will become a playground for fearless and unfettered ideas with enthusiasm and commitment for implementation.

Do you have a Customer Experience strategy in place? How are you driving Customer Loyalty? It’s no longer enough to give good, by-the-script customer service. If you want your customers to refer you to their tribe, your culture must support an awesome and outrageous customer experience.

In this highly interactive keynote or workshop, we will define what a service culture looks and feels like AND you get to describe and experience your own brand of service. Though a new handbook, writing a new script, sticking up a few motivational posters and then throwing in a couple of role plays is a well-intentioned beginning, it’s just that, a good beginning. Making a Customer Experience (CX) memorable must start with a culture of customer service. Every culture is different and yet those companies that excel in awesome service are the ones that start with the internal customer – your employee.

How do you position your company to acquire and retain the best and the brightest employees? You become the best and the brightest place to work, making you the Employer of Choice. In this keynote/workshop through highly interactive exercises, we’ll identify and define YOUR Culture. Not Google’s, not Zappos’. Yours. It’s important to recognize that what Millennials want in the workplace is shared by the majority of your employees. Nobody graduated college says, “I can’t wait to be micro-managed…”

In this presentation you will experience how to:
1. Address, laugh and move beyond the generational stereotypes to authentic empathetic conversations.
< 2. Tap into dormant talent – to have ideas heard – more collaboration and innovation on-demand.
3. Trust and engage with employees to implement their solutions and ideas.
4. Inspire an authentic culture that expresses the business goals through solution-focused communications.

No more thinking outside the box! This highly interactive, entertaining presentation teaches you the process on how to unleash the Creative Genius INSIDE you and your organization. You’ll begin with expressing your own creativity and break down the barriers that block unfettered innovative thinking and doing. You’ll leave with actions you can do right away for yourself and your group. Your conference or meeting with turn into a playground for Bold Possibilities, Generosity, and Respectful Communications.

This is 30 – 90 minutes of spontaneous play using improv games.  This is NOT performance improv.  Virtually, I used every trick on Zoom and Team.  When able, this can also be used face-to-face! This has been a huge success since Covid-19 and was put together because of it.


“Your exercises were an absolute hit with everyone. They loved getting involved and have praised your performance! I would say that Maxine is absolutely phenomenal! …And recommend utilizing her talents for any motivational presentation.”

— Federal Reserve System 2015 ADC Conference

“I thought your keynote was fantastic and really set us up well for the remainder of the conference which was a blistering success. Thank you and please stay in touch.”

— Federal Reserve Bank of New York

“Here at Zappos, we are encouraged and empowered to integrate our passions into whatever job it is we are doing. ..I loved your energy and commitment to every second of the day. The games were impactful, entertaining, thoughtful, created connection with the whole class. All in all, it was the most eye-opening seminar I’ve ever been to… Thank you again for your commitment to the process!”


“Maxine was super! Very engaging, articulate, interesting and entertaining! Maxine was on fire! She is an amazing instructor and should be paid TONS of money, please give her a raise…”

— Managers – FOX Entertainment Group

“Thank you for your wonderful presentation. I appreciate how much you were able to accomplish in our short time period. You truly understood our needs. When I suggested “Team Building” as our topic to the other Supervisors, I envisioned lots of “ice-breaker”

— type activities to help Assistants and Teachers appreciate each other. Your presentation gave us SO MUCH MORE!!!”

“Hearing managers using “yes, and” in their conversations, taking time to listen to one another, and better yet, from employees that have seen a positive change in their manager, is a testimony to you as a presenter and Subject Matter Expert . Comments specifically; “well done”, “awesome job”, “loved it”, “we needed that!”

— VP, DHX/DGX Cargo

“Dallas Business Journal readers believe it was the best morning program we’ve ever had and months later readers are still telling us they are using the knowledge they “experienced” at your presentation. You entertained and captivated us with your exercises and wisdom so we could captivate our clients and employees. You taught us not keep pace with the market, but to be forward-thinking leaders in our industry.”

— Director of Sales & Marketing
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