Phillip Van Hooser understands the complex task of balancing competing objectives in business today. Owners and executives demand performance and profitability. Employees need to know their contributions are valued and customers want their expectations met. Realizing the transformational impact practical leadership and customer service strategies would have on productivity, employee retention, and customer loyalty, Phil formed a company in 1988 offering keynotes and internal training programs to transform the way people lead their employees and serve their customers.
From his experience as a manager for Fortune 500 heavy manufacturing and consumer companies, Phillip Van Hooser knows the leadership methods that inspire employees to improve their performance and productivity. As a director for a locally owned community bank, Phil clearly understands the link between exceptional customer service and profitability. In his best selling book, “Willie’s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty,” Van Hooser encourages business owners and employees to evaluate the service they deliver from their customer’s standpoint. He then presents a proven customer service model they can implement to build long term customer loyalty and improve profitability. Phillip Van Hooser’s approach to leadership and customer is based on actual experience and incorporates practical applications. You can be sure strategies Phil offers are relevant, have been tested in real world settings, and can produce results.
Phillip Van Hooser has dedicated his professional life to educating, motivating, and inspiring changes in the way people lead their employees and serve their customers. He encourages conscious changes to create an environment where organizations grow and profit—where individuals find value and satisfaction in their work—where customers return again and again. Forever changing the structure, appearance and character oh his leadership and service—that’s transformational impact!
New leaders, mid level managers and executives – any leader who is feeling the pressure to perform — needs to know the essential, yet often, unspoken ground rules of building cohesive leadership relationships. This keynote, drawn from Phil’s popular book, Leaders Ought to Know, delivers leadership strategies that propel managers into respected, integrity-based leaders — leaders with staying power — leaders who can perform at ever increasing levels of responsibility. When practiced consistently, these leadership strategies help leaders know:
Knowing how to communicate is a huge factor in leadership and organizational success. A leader’s ability to communicate impacts all facets of business operations — bottom line issues like: sales and production — customer and employee relationships — productivity, cost reduction and profitability. For leaders who need help with their communication skills, this keynote, based on Phil’s book by the same title, presents six commonsense strategies that help leaders immediately improve the results of their communications efforts. When applied to their own enterprises, managers and front line staff understand:
More than any other issue, leaders struggle with how to motivate employee performance — yes, the performance of Millennials, but also the performance of other generational employee groups. Whether it’s Millennials, Baby Boomers, Gen Xers, or the up-and-coming Gen Zers you’re working with, learn the methods that really motivate individual employee performance long-term.
Is the unprofessional “good enough is good enough” mentality costing your organization money, market share and reputation? In this keynote presentation, discover practical ways to set yourself apart from the competition and save your organization the high cost of unprofessional choices. Set your organization ahead of the competition by knowing:
It’s Your Call: Tools & Rules for Big League Decision Making will show you and your team how to take the lead in making smart decisions. From Phil’s training at Wendelstedt’s School for professional umpires, his work in Employee Relations, Human Resources and Safety Training, and his experience as a leadership training expert for top U.S. companies, you will: Discover the importance of having the necessary – but seldom taught — tools for decision making.
Assess your understanding of the written — and unwritten — rules for smart decisions. Consider how you are positioned before making critical decisions. Understand the factors affecting how and when to make “the call.”