Phillip Van Hooser understands the complex task of balancing competing objectives in business today. Owners and executives demand performance and profitability. Employees need to know their contributions are valued and customers want their expectations met. Realizing the transformational impact practical leadership and customer service strategies would have on productivity, employee retention, and customer loyalty, Phil formed a company in 1988 offering keynotes and internal training programs to transform the way people lead their employees and serve their customers.
From his experience as a manager for Fortune 500 heavy manufacturing and consumer companies, Phillip Van Hooser knows the leadership methods that inspire employees to improve their performance and productivity. As a director for a locally owned community bank, Phil clearly understands the link between exceptional customer service and profitability. In his best selling book, “Willie’s Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty,” Van Hooser encourages business owners and employees to evaluate the service they deliver from their customer’s standpoint. He then presents a proven customer service model they can implement to build long term customer loyalty and improve profitability. Phillip Van Hooser’s approach to leadership and customer is based on actual experience and incorporates practical applications. You can be sure strategies Phil offers are relevant, have been tested in real world settings, and can produce results.
Phillip Van Hooser has dedicated his professional life to educating, motivating, and inspiring changes in the way people lead their employees and serve their customers. He encourages conscious changes to create an environment where organizations grow and profit—where individuals find value and satisfaction in their work—where customers return again and again. Forever changing the structure, appearance and character oh his leadership and service—that’s transformational impact!
New leaders, mid level managers and executives – any leader who is feeling the pressure to perform — needs to know the essential, yet often, unspoken ground rules of building cohesive leadership relationships. This keynote, drawn from Phil’s popular book, Leaders Ought to Know, delivers leadership strategies that propel managers into respected, integrity-based leaders — leaders with staying power — leaders who can perform at ever increasing levels of responsibility. When practiced consistently, these leadership strategies help leaders know:
