Rachel Botsman

Trust is both the foundation and the result of strong relationships. It is fundamental to meaningful interactions with employees and customers. Yet, there are misconceptions about how trust really works. How do you earn trust in the early stages of a relationship and sustain it over time? What does it mean to be a trustworthy leader or brand? Does transparency lead to more trust? Can trust be fixed when it breaks down? In this session, Rachel will help participants rethink what trust is and why it’s so critical in the digital age.

Why do some innovations fail, and others succeed? Trust is often the key differentiator. You can only get people – employees or customers – to use a new product or service if they’re willing to take what Rachel calls a ‘trust leap’ – to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies and start-ups – Rachel will map out the principles of how you ‘Design for Trust’ in ways that help new ideas succeed. She also shares how designers, entrepreneurs and leaders can improve practices to ensure new technologies are trustworthy.

Trust is fundamental to high performing teams and cultures. It provides people with a sense of belonging and a feeling of safety. However, with the dynamics of teams in a state of flux, there are many questions around how best to keep people connected and engaged. How can people feel more trusted to take risks? How can trust enable disagreement and difficult conversations? And what does a high trust culture look like in the modern world? In this session, Rachel will help participants rethink what trust is and why it’s critical to learning and growth at work.

A profound trust shift is happening in our workplaces – the old hierarchal rules of trust are no longer relevant. As employee and cultural dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? What does it take to be a trustworthy leader? In this talk, Rachel explains the trust shift underway and how leaders can navigate and adapt to new employee expectations.

As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to panels and leadership discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.