Riaz Meghji

In an age of polarization, disconnection, and shallow substitutes for real relationships, every
leader needs to know how to build and maintain meaningful relationships with clients and
teams alike in our changing world of work.
Drawing from Riaz’s years of broadcast experience interviewing established leaders in
business, entertainment, and innovation, audiences will gain the following insights:

• Spark real, authentic conversations to make meaningful connections, personally and professionally
• Earn trust and build inclusive cultures, as you listen without distraction and make
  your small talk bigger
• De-escalate conflict and collaborate effectively by leading with assertive empathy
• Craft and tell compelling stories that will motivate your audience to take action
• Explore the questions that create breakthrough moments in any conversation

It’s no wonder that sales often get a bad rap. In a world of dwindling authentic connections,
it’s easy to see sales as the least authentic interaction of all. But this doesn’t have to be the
case. By transforming the way they and their teams interact with customers, sales leaders can
forge more human connections that lead to dramatically improved sales and outcomes.

• Spark real, authentic conversations to make meaningful connections, personally and professionally
• Earn trust and build inclusive cultures, as you listen without distraction and make
  your small talk bigger
• De-escalate conflict and collaborate effectively by leading with assertive empathy
•  Craft and tell compelling stories that will motivate your audience to take action
• Explore the questions that create breakthrough moments in any conversation

Customer service isn’t just about fixing problems. It’s about forging relationships with your customers that go beyond an initial transaction. Great products help launch companies. Great customer service sustains them for long-term success. Discover Riaz’s secrets to customer service that forge lasting passion, and engagement with your brand.

• Discover how every customer interaction is an opportunity for connection
• Teach customer service leaders how to listen without distraction, banish directionless small talk, and more
• De-escalate customer conflict and drive effective collaborations
• Lead with assertive empathy in every customer service exchange

This workshop is an immersive experience giving leaders and teams permission to get
connected in a safe space. Drawing from the communication tools delivered in the keynote,
attendees are given prompts to practice empathetic curiosity, active listening and are
inspired to get vulnerable, as they discover who their teammates really are outside of work.
The reflections shared by audiences are inspiring, moving and ignite stronger collaborations that break through silos, allowing organizations to win as one unified team.

LEARNING OUTCOMES:

• Deepen workplace relationships with openness and vulnerability
• Learn key questions to ask to lead with empathetic curiosity
• Observe the non-verbals that convey the meaning behind personal messages
• Share personal discoveries, victories and breakthroughs by holding space for your
  peers
• Create an unforgettable team building experience that will inspire a more
  collaborative culture