Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

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In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

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Traveling from:

Florida

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Topics

Consumer Behavior Brand Power Team Building Speakers Leadership Speakers Virtual Keynote Speakers Business Transformation/Change Management Corporate Culture Speakers Retail Peak Performance Customer Service Business Growth

Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Florida

Why Book

As a Hotel Executive, Ryan’s ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.
Ryan does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees.
Ryan shares low-cost, easy-to-implement tools and strategies that will begin to elevate and transform your customer experience immediately.

Biography

With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a former senior executive representing hospitality giants like Hilton, Marriott, and IHG, Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.

Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World’s Best Speakers in two separate categories – Hospitality and Customer Experience – by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Ryan also sits on the Forbes Business Council and holds an expert panel position with Newsweek.

Ryan measures success through the growth of his team members and brands entrusted to him. By empowering employees and nurturing talent with care and respect, he has built cultures centered around feeling valued that transcend typical corporate environments. It’s this same employee-first mindset that Ryan has deployed to pinpoint inefficiencies and rapidly scale brands to new heights.

Programs

Thanks for Coming in Today! Creating a Culture Where Employees Thrive and Customer Service is Alive

In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.

Show Up Positive: Leadership Strategies for Operational Excellence

In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.

From Manager to Experience Maker: Elevating Service Excellence in Your Operation

Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.

Power of Positive Leadership

Transform your leadership impact with the Power of Positive Leadership Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. This dynamic 3.5-hour session empowers leaders to create lasting positive change in their organizations and teams.

Learn proven strategies for:

-Building and sustaining positive cultures that drive results

-Leading with optimism and unwavering belief

-Transforming negativity into opportunity

-Creating meaningful connections and high-performing teams

-Pursuing excellence through love and accountability

Through interactive exercises, powerful storytelling, and practical application, participants develop the mindset and tools to inspire their teams, drive positive change, and leave a lasting legacy. Perfect for leaders at all levels who want to harness the competitive advantage of positive leadership.

Power of a Positive Team

Transform your team dynamics with the Power of a Positive Team Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. This dynamic 3.5-hour session empowers teams to create a culture of positivity, unity, and high performance.

Learn proven strategies for:

-Building trust and meaningful relationships

-Working together toward a shared vision

-Transforming negativity into opportunity

-Creating sustainable positive cultures

-Fostering growth and excellence through love and accountability

Through interactive exercises, team-building activities, and practical tools, participants develop the mindset and skills to strengthen team bonds, enhance communication, and achieve breakthrough results together. Perfect for teams of all sizes who want to harness the competitive advantage of positivity to reach their full potential

Books

Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

Topics

Consumer Behavior, Brand Power, Team Building Speakers, Leadership Speakers, Virtual Keynote Speakers, Business Transformation/Change Management, Corporate Culture Speakers, Retail, Peak Performance, Customer Service, Business Growth,

Ryan Minton Reviews

“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— Executive Director, Ohio Hotel & Lodging Association

“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”

— President & CEO, The Maids International

“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”

— President, Small World Alliance and former Disney executive

“We have had the pleasure of working with Charles Ryan Minton for over a year and the partnership we built along the way is genuine, you can tell Ryan is passionate about the customer and employee experience! Ryan’s ability to speak to an audience in the most human way keeps the audience engaged, leaves them with great stories they will remember and tools to follow that they can easily implement the next day. I can not recommend working with Ryan enough!”

— Frontline Community Evangelist for Frontlinemagicdotorg, Ask Nicely

“For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Charles Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!”

— Chief Operating Officer, Planet Fitness Midwest

“At Jaguar and Land Rover we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Charles Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!”

— Vice President & General Manager, Jaguar Land Rover