Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

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In-Person Fee Range:

$15,001 - $20,000

Fee Details

Virtual Fee Range:

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Traveling from:

Florida

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Topics

Corporate Culture Speakers Retail Peak Performance Customer Service Business Growth Consumer Behavior Brand Power Team Building Speakers Leadership Speakers Virtual Keynote Speakers Business Transformation/Change Management

Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$15,001 - $20,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

Florida

Why Book

Ryan’s ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.
Ryan does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees.
Ryan shares low-cost, easy-to-implement tools and strategies that will begin to elevate and transform your customer experience immediately.

Biography

With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a former senior executive representing hospitality giants like Hilton, Marriott, and IHG, Ryan has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.

Regarded as a top speaker and social media influencer in customer and employee experience, Ryan brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World’s Best Speakers in two separate categories – Hospitality and Customer Experience – by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Ryan also sits on the Forbes Business Council and is a member of the Jon Gordon Certified Speaking Team.

Ryan is a graduate of Miami University. He resides in South Florida with his better half Tressa and their son Charlie.

Programs

THANKS FOR COMING IN TODAY! CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE

In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for.

This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.

Key Concepts & Takeaways:

• The direct link between employee experience and customer experience
• Why frontline employees are the most powerful driver of brand perception
• Understanding the true cost of poor service and disengaged teams
• First Impressions Matter – setting expectations from day one (for employees and customers)
• “You Are the Experience” – how every interaction shapes the brand
• Hospitality as a universal principle: caring for people in any industry
• Kindness as a Strategic Advantage – why leadership behavior defines culture
• Blow People Away (BPA) – creating memorable moments that drive loyalty

SHOW UP POSITIVE: LEADERSHIP STRATEGIES FOR OPERATIONAL EXCELLENCE

In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.

Key Concepts & Takeaways:

• Why leadership energy sets the tone for performance and consistency
• The impact of frontline teams on operational success
• First Impressions Matter – reinforcing standards daily through leadership presence
• “You Are the Experience” – leadership visibility and influence in every moment
• Applying hospitality principles to drive operational results
• Kindness as a leadership strategy that builds trust and accountability
• Creating a culture where people consistently bring their best
• Blow People Away (BPA) as a driver of performance and customer satisfaction
• Simple, practical ways to elevate team mindset and execution

FROM MANAGER TO EXPERIENCE MAKER: ELEVATING SERVICE EXCELLENCE IN YOUR OPERATION

Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven

strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.

Key Concepts & Takeaways:

• The shift from task management to experience leadership
• Why frontline employees define and differentiate the customer experience
• First Impressions Matter – for both team members and customers
• Establishing clear, simple service expectations teams can execute
• “You Are the Experience” – ownership at every level of the operation
• Hospitality in action: moving from transactional to relational service
• Kindness as a competitive advantage in delivering service
• Blow People Away (BPA) – creating moments customers remember and share
• Empowering teams to consistently deliver standout experiences

INSPIRING MEMORABLE SERVICE

Transform your frontline leadership into exceptional customer experiences with our “Inspiring Memorable Service” workshop. This dynamic 90-minute session empowers managers and supervisors to create memorable “Blow People Away” (BPA) moments that turn ordinary interactions into lasting customer connections.

Participants learn proven strategies for:

Building and inspiring high-performing service teams
Creating a culture of exceptional customer experiences
Using empowerment effectively in fast-paced environments
Turning service challenges into opportunities to wow customers

Through interactive role-play, real-world scenarios, and practical exercises, leaders develop the skills to anticipate customer needs, implement simple acts of generosity, and empower their teams to deliver outstanding service. Perfect for new and experienced managers who want to take their leadership and customer service to the next level.

POWER OF POSITIVE LEADERSHIP

Transform your leadership impact with the Power of Positive Leadership Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. Based on Jon Gordon’s Wall Street Journal bestseller, this dynamic 3.5-hour session empowers leaders to create lasting positive change in their organizations and teams.

Learn proven strategies for:

-Building and sustaining positive cultures that drive results
-Leading with optimism and unwavering belief
-Transforming negativity into opportunity
-Creating meaningful connections and high-performing teams
-Pursuing excellence through love and accountability

Through interactive exercises, powerful storytelling, and practical application, participants develop the mindset and tools to inspire their teams, drive positive change, and leave a lasting legacy. Perfect for leaders at all levels who want to harness the competitive advantage of positive leadership.

Books

Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

Topics

Corporate Culture Speakers, Retail, Peak Performance, Customer Service, Business Growth, Consumer Behavior, Brand Power, Team Building Speakers, Leadership Speakers, Virtual Keynote Speakers, Business Transformation/Change Management,

Ryan Minton Reviews

“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— Executive Director, Ohio Hotel & Lodging Association

“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”

— President & CEO, The Maids International

“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”

— President, Small World Alliance and former Disney executive

“We have had the pleasure of working with Charles Ryan Minton for over a year and the partnership we built along the way is genuine, you can tell Ryan is passionate about the customer and employee experience! Ryan’s ability to speak to an audience in the most human way keeps the audience engaged, leaves them with great stories they will remember and tools to follow that they can easily implement the next day. I can not recommend working with Ryan enough!”

— Frontline Community Evangelist for Frontlinemagicdotorg, Ask Nicely

“For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Charles Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!”

— Chief Operating Officer, Planet Fitness Midwest

“At Jaguar and Land Rover we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Charles Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!”

— Vice President & General Manager, Jaguar Land Rover