Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

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Speaker Demo

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Topics

Business Transformation/Change Management Retail Peak Performance Customer Service Business Growth Consumer Behavior Brand Power Team Building Speakers Leadership Speakers

Ryan Minton

Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

Add To My Speaker List Check Fee/Availability

In-Person Fee Range:

Call For Fee

Fee Details

Traveling from:

Florida

Why Book

As a Hotel Executive, Ryan’s ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.
Ryan does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees.
Ryan shares low-cost, easy-to-implement tools and strategies that will begin to elevate and transform your customer experience immediately.

Biography

With more than two decades of experience at the helm of world-renowned hospitality brands, Ryan Minton is a visionary big brand executive, best-selling author, and influential voice in crafting exceptional customer and employee experiences that move the needle for organizations and their industries. As a senior executive with hospitality giants such as Hilton, Marriott, and IHG, Minton has driven record-breaking revenues, profits, and engagements through his unparalleled operational expertise and flair for leading high-performance teams that are skilled in the art of problem-solving.

Minton brings a unique blend of strategic vision and hands-on leadership to every engagement. His deep understanding of what it takes to build cultures where employees thrive and customer service is alive, coupled with his ability to connect with audiences through compelling storytelling and practical insights, inspires groups to identify opportunities to rethink their businesses and develop winning customer experience strategies that lead to bottom-line breakthroughs. Whether speaking to a room of C-suite executives, frontline team members, or industry professionals, Minton’s passion and expertise shine through. His keynotes are equally informative and inspiring, leaving audiences with actionable, easy-to-implement tools and strategies to apply within their own organizations for maximum impact.

For Minton, success is gauged by the growth and development of his team members and the brands entrusted to him. As a leader, he fosters spaces where employees feel empowered and respected, creating a culture where everyone feels valued — far beyond the usual corporate atmosphere. This employee-centric approach has enabled Minton to identify inefficiencies and accelerate brand growth to unprecedented levels.

In addition to international acclaim as a highly rated speaker and social media influencer, Minton holds an expert panel position with Newsweek and has been honored as one of the world’s best keynote speakers in both the Hospitality and Customer Experience categories by Global Groups. He is also the author of the bestselling book Thanks for Coming in Today, in which he explains “how to turn complains into kudos, identify potential problems before they occur, and make even the minutest detail of a customer’s experience memorable.”

Programs

THANKS FOR COMING IN TODAY! CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE!

By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what we often forget is that great customer experience starts with happy employees. Ryan shares immediate, low-cost solutions to transform your workplace into a customer-centric enterprise.

THE POWER OF B.P.A. - BLOWING PEOPLE AWAY (BOTH YOUR CUSTOMERS AND YOUR EMPLOYEES)

By empowering your employees, you open the floodgates for unparalleled customer experience. In this content-rich presentation, Ryan will share best practices and strategies that lead to an amazing customer experience!

WINNING CUSTOMER EXPERIENCE STRATEGIES

Ryan shares how to create a customer experience that will create loyal raving fans out of your customers that will keep them coming back again and again.

Books

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive

Topics

Business Transformation/Change Management, Retail, Peak Performance, Customer Service, Business Growth, Consumer Behavior, Brand Power, Team Building Speakers, Leadership Speakers,

Ryan Minton Reviews

“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”

— Executive Director, Ohio Hotel & Lodging Association

“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”

— President & CEO, The Maids International

“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”

— President, Small World Alliance and former Disney executive

“We have had the pleasure of working with Charles Ryan Minton for over a year and the partnership we built along the way is genuine, you can tell Ryan is passionate about the customer and employee experience! Ryan’s ability to speak to an audience in the most human way keeps the audience engaged, leaves them with great stories they will remember and tools to follow that they can easily implement the next day. I can not recommend working with Ryan enough!”

— Frontline Community Evangelist for Frontlinemagicdotorg, Ask Nicely

“For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Charles Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!”

— Chief Operating Officer, Planet Fitness Midwest

“At Jaguar and Land Rover we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Charles Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!”

— Vice President & General Manager, Jaguar Land Rover