Scott Deming

Transforming Businesses Through Leadership, Innovation, and Unmatched Customer Experiences

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In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

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Traveling from:

North Carolina

Scott Deming- Customer Experience And Leadership- Speaker Reel

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Topics

Creativity Speakers Virtual Keynote Speakers Corporate Culture Speakers Branding & Advertising Sales Strategies Marketing Speakers Customer Service Innovation & Creativity Small Business Development Leadership and Inspiration Disruption Motivational Leadership Speakers Hot Business Speakers Innovation Speakers

Scott Deming

Transforming Businesses Through Leadership, Innovation, and Unmatched Customer Experiences

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$20,001 - $30,000

Fee Details

Virtual Fee Range:

Inquire for Fee

Traveling from:

North Carolina

Why Book

Unlock the untapped power within your organization by partnering with Scott Deming, your go-to expert for Customer Service Excellence, Innovative Leadership, and Cultivating Brand Champions.
Scott Deming is more than a speaker. He’s a seasoned business person who WILL help you to elevate your leadership, turn employees into customer service heroes, create brand champions, and ignite a culture of passion, purpose, and unparalleled brand distinction.

Biography

Scott Deming is an international keynote speaker, author and business consultant specializing in customer service and customer experience. For more than thirty years, he has helped organizations across virtually every industry understand a simple but powerful truth: lasting customer loyalty is not created by what a company sells. It is created by the experience people have with the organization and the people behind it.

Drawing on decades of real world business ownership and consulting experience, Scott shows organizations how to move customers beyond satisfaction and create the kind of emotional connection that builds loyalty, drives referrals and separates a brand from its competition.

His approach goes well beyond traditional customer service. Scott connects the customer experience to the culture behind it, showing how leadership, employee engagement, communication and consistency ultimately determine what the customer experiences.

Known for his high energy, compelling stories and practical business insights, Scott has worked with organizations of every size, from independently owned businesses to multinational corporations, across manufacturing, healthcare, financial services, technology, retail, agriculture, automotive and many other industries.

Scott’s message is straightforward: Customer service is the process. Customer experience is the emotion. And the experience you create may be the one competitive advantage your competition cannot copy. If you are looking for a speaker who will do more than simply motivate your audience, Scott delivers a message that challenges the way people think about customers, employees and the experience they create every day. Audiences leave energized, but
more importantly, they leave with a clear understanding of what must change and how
to make it happen.

If your organization is serious about creating customer loyalty and an experience your competition cannot copy, Scott Deming is the speaker you want in the room.

Programs

Creating the Ultimate Customer Experience: How Exceptional Service Creates Loyal Customers and Unforgettable Brands

Products can be copied. Prices can be matched. Technology changes constantly. But there is one competitive advantage that is extraordinarily difficult to duplicate: the experience you create. Customer service is the process. Customer experience is the emotion.

In this high energy, thought provoking keynote, Scott Deming shows audiences how extraordinary customer experiences are created from the inside out. He connects customer service, perception, culture, leadership and purpose to reveal why every interaction shapes how customers feel about your organization and ultimately defines your brand.

Audiences will discover how to:

Understand the difference between what you believe you deliver and what your
customers actually experience.
Move beyond transactional service to create meaningful emotional connections.
Align leadership, culture and employees around a clear purpose.
Create consistency across every customer touchpoint.
Build trust and loyalty that turn satisfied customers into passionate advocates.

Scott challenges organizations to stop thinking of customer service as a department or a set of procedures and start seeing it for what it really is: the human experience that
separates your brand from everyone else. Because the ultimate goal isn’t simply to serve customers better. It’s to create an experience they can’t get anywhere else.

Leadership, Culture and Sustainable Success

Great organizations don’t thrive by chance—they’re built on a foundation of passion, purpose, and collaboration. A purpose-driven culture doesn’t depend on what you sell but why you do it. Leaders set the tone, and their ability to inspire and foster teamwork determines the success of the entire organization.

In this keynote, based on Scott’s acclaimed book Powered by Purpose, you’ll learn how to:

Encourage healthy debate and diverse perspectives to drive innovation.
Align your team around a shared mission and purpose.
Foster a culture that prioritizes collaboration and delivers exceptional customer experiences.

Through case studies, real-world examples, and actionable insights, Scott will show your team how to turn purpose into performance.

Books

The Brand Who Cried Wolf

Topics

Creativity Speakers, Virtual Keynote Speakers, Corporate Culture Speakers, Branding & Advertising, Sales Strategies, Marketing Speakers, Customer Service, Innovation & Creativity, Small Business Development, Leadership and Inspiration, Disruption, Motivational, Leadership Speakers, Hot Business Speakers, Innovation Speakers,

Scott Deming Reviews

“Scott is one of the best presenters we have worked with in several years. He is receptive to our suggestions and he meets with members of our audience before his presentation. His research is extensive and he does a great job of relating it to our audience. We have worked with Scott in the past and will certainly work with him in the future.”

— National Shoe Retailers Association

“He is a great speaker to help an organization think about how they can elevate their game simply through working not just the mind but the heart. He has a relevant and compelling message. He is energetic and engaging.”

— OOGP

“He was wonderful! Everyone has continued to reference the topics he covered during his program. The best speaker we’ve had in a long time!”

— Brightpoint, Inc.

“By far, Scott Deming was the most effective and forward-thinking speaker we have ever had, making our conference the most successful it has ever been!”

— Jewelers Mutual Insurance Company

“Scott, Thank you so much for your insightful and powerful presentation at our annual senior managers and senior executives conference. You were a huge hit and I mean that. Not only were you very entertaining, but your delivery and content were great analogies to what we see every day in our businesses as we continue to create a synergy between the four organizations under Oneida Financial Corporation. Many times your name certainly came up after the meetings as reference to things to keep in mind for implementing some of your ideas and processes for better leadership and sustainable success. We’ll certainly plan to be seeing you again in the near future!”

— Benefit Consulting Group

“Scott delivered an excellent presentation which fit our organization’s core values to a T. His message would be valuable to any organization who wants to make sure their brand is around for centuries to come.”

— Better Business Bureau of Central East Texas

Frequently Asked Questions

1. Who is Scott Deming?

Scott Deming is a corporate keynote speaker, branding expert, and former executive who specializes in customer experience, leadership, and organizational culture. He has worked with global brands and leadership teams to help them strengthen customer loyalty through trust, consistency, and human connection.

2. What does Scott Deming speak about?

He speaks on customer experience excellence, brand authenticity, leadership accountability, workplace culture, and building meaningful emotional connections with customers and employees. His focus is on helping organizations stand out through behavior and experience—not just marketing.

3. What audiences is Scott Deming best suited for?

He is best suited for corporate leadership teams, customer experience professionals, sales organizations, franchise groups, associations, and companies undergoing culture or service transformation initiatives.

4. What makes Scott Deming different from other business speakers?

Scott is known for his direct, no-nonsense delivery and real-world corporate experience. Unlike purely motivational speakers, he challenges audiences with honest, often uncomfortable truths about customer service and leadership, while giving practical, actionable steps to drive immediate improvement.

5. How do I book Scott Deming for an event?

To check the speaker’s availability or request a quote, call 973-313-9800, email info@eaglestalent.com, or visit the speaker’s profile at EaglesTalent.com and complete the booking inquiry form.

6. What are Scott Deming’s speaking fees?

Scott’s speaking fee varies depending on the event format, location, and specific requirements. To get an exact quote, contact Eagles Talent Speakers Bureau by calling 973-313-9800, emailing info@eaglestalent.com, or completing the Check Availability form on the speaker’s profile page.

7. Can Scott Deming customize the keynote for my audience?

Yes. Scott regularly customizes his presentations to match the audience’s industry, goals, and challenges. He often incorporates company-specific examples and messaging to ensure relevance and impact.

8. What do audiences say about Scott Deming’s presentations?

Audiences consistently describe his presentations as high-energy, honest, and impactful. Many note that he delivers a strong wake-up call about customer experience and leadership, while also providing clear, actionable strategies that teams can implement immediately.