Scott Deming

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Customer Service and Leadership Expert

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1 Video(s) By This Presenter

Scott Deming Keynote Reel

2 Programs By This Presenter

All great, sustainable organizations have a culture of passion, meaning and purpose. This doesn’t mean you need to be working for a company trying to find a cure for cancer. It doesn’t matter what you sell, as long as the culture is purpose driven. Culture determines the success or failure of an organization, and it all begins and ends with leadership and collaboration.

In this dynamic leadership and teamwork driven program, based on Scott Deming’s second book – “Powered by Purpose” he demonstrates how differing points of view and healthy debate should be encouraged, as long as everyone agrees on the mission, purpose and objective. Through clear communication, sharing of ideas and checking the egos at the door, a culture of inspiration and innovation takes shape and the end result is an unprecedented customer experience.

Case studies will be discussed, corporate heroes will be highlighted and proof will be shown, that companies without a purpose driven and value oriented culture cannot survive in a world where people are seeking meaningful interactions and trusting relationships.

Scott Deming is a seasoned business professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm.  He has helped managers and executives from just about every industry, across the globe, become stronger, more effective leaders and helped teams work smarter and become stronger.

“What do people think of when they see or hear your name? Think about this question very seriously. In other words – How Powerful is Your Brand?” This is the question Scott Deming asks his audiences. Then, he shows them how to create the most loyal customers and the most powerful brand in their industry.

Scott Deming’s presentation “Creating the Ultimate Customer Experience” breaks all boundaries of the typical customer service or brand building processes. He takes his audiences on a fast-paced, high-energy journey to creating the ultimate customer experience and building their powerful, emotional and sustainable brand. He inspires each and every attendee to immediately implement these simple processes and turn every customer into a loyal evangelist for life! And as he says – “It is these evangelists who will take you to the Promised Land.”

Scott Deming is a seasoned communications and marketing professional with over thirty years of corporate experience and over twenty years as owner/operator of a national advertising and marketing firm. Now, he transcends the traditional “Brand Building” concept to a unique and unexpected level with the highly popular “Creating the Ultimate Customer Experience” presentation.


“Scott is one of the best presenters we have worked with in several years. He is receptive to our suggestions and he meets with members of our audience before his presentation. His research is extensive and he does a great job of relating it to our audience. We have worked with Scott in the past and will certainly work with him in the future.”

— National Shoe Retailers Association

“He is a great speaker to help an organization think about how they can elevate their game simply through working not just the mind but the heart. He has a relevant and compelling message. He is energetic and engaging.”


“He was wonderful! Everyone has continued to reference the topics he covered during his program. The best speaker we’ve had in a long time!”

— Brightpoint, Inc.

“By far, Scott Deming was the most effective and forward-thinking speaker we have ever had, making our conference the most successful it has ever been!”

— Jewelers Mutual Insurance Company

“Scott, Thank you so much for your insightful and powerful presentation at our annual senior managers and senior executives conference. You were a huge hit and I mean that. Not only were you very entertaining, but your delivery and content were great analogies to what we see every day in our businesses as we continue to create a synergy between the four organizations under Oneida Financial Corporation. Many times your name certainly came up after the meetings as reference to things to keep in mind for implementing some of your ideas and processes for better leadership and sustainable success. We’ll certainly plan to be seeing you again in the near future!”

— Benefit Consulting Group

“Scott delivered an excellent presentation which fit our organization’s core values to a T. His message would be valuable to any organization who wants to make sure their brand is around for centuries to come.”

— Better Business Bureau of Central East Texas

“We hire a keynote every year for our convention and Scott was the best we have experienced. He kept the entire audience engaged from the very start to the very end.”

— CSC Network

“I would highly recommend Scott if you are interested in building stronger relationships between your internal teams and your customers. One of the themes of our recent regional meetings was maintaining our position as “Best In The Game” as ranked by the shipping public. Scott’s message regarding uncommon service and shattering customer expectations was the perfect fit.

— Old Dominion Freight Line

“I do not believe I could have made a better choice in selecting a speaker. Perhaps the most impressive feature of your presentation was your ability to connect with our salespeople. Your information and processes made such an impact on your company.”

— Manager, AGCO
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