If your organization is looking for a speaker who can motivate and inspire, look no further than Scott Deming. Whether you are looking for a keynote speaker or trainer on the topics of leadership, customer service, innovation, or branding, Scott has been there and done that. His services are in demand throughout multiple industries, in companies and organizations large and small. When Scott Deming combines his experience and expertise with his speaking energy, he sends his attendees away not only excited to make a change but armed with the tools to do so. As one national publication wrote: “Scott Deming’s customer experience process is more like the 10 moral principles for great business practice and success!
”Scott Deming is not only a highly respected speaker on the topics of business and leadership, he is also a highly successful businessman. Scott has worked in corporate America for nearly four decades in a wide variety of positions, from startups to IPOs. He ran his own national advertising and marketing agency for more than 20 years, working with Fortune 500 companies, as well as small, independent companies across the country, helping his clients grow beyond their industry averages.
Now Scott takes his thirty plus years of business ownership, board positions, consulting services and so much more, and wraps it into the most comprehensive, easy to implement and energetic program you’ve ever seen!Scott Deming speaks for and trains companies across the globe –big and small, in just about every industry. From CEOs to business owners to managers to salespeople to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty. As Scott Deming says – “There is no correlation between a satisfied customer and a loyal customer. A satisfied customer will stay with you until the next best deal comes along.”
Move your customers from satisfied to loyal, with the process that works.
We have all heard the common tilt towards customer service based communications, but companies very rarely align their staff to meet the consumer’s expectations. Creating the Ultimate Customer Experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization. Scott’s keynote will help you bust through the common rhetoric and jargon to really determine your brand: who you are, what you do, and what you sell. From here, your team will learn to connect with customers like never before while creating the opportunity to build a cult following within your industry.
This keynote speaks to product marketing and branding, allowing companies to ascertain the difference between what is being sold, and what customers hold as expectations for your products and services. Perceptual Reality includes many examples of reality vs. perception with concrete details to help you translate the message to tailor fit your company’s needs. There are many dangers that lie within assumptions, especially in an aggressive marketplace. Scott’s keynote will help you reach potential consumers with a keen eye towards meeting and managing their expectations.
If you feel your mission statement has lost its place as the guideline in your organization, Powered by Purpose can help you steer back on course. This keynote focuses on strong leadership and teamwork and challenges the audience to investigate their personal values and the place they hold in making daily decisions. Each small decision drives a company’s purpose. Organizations passively choose their course of action every day, but an organization that is Powered by Purpose is actively engaged to hold true to the course.
In addition to the keynote speeches listed above, Scott Deming routinely offers educational seminars and breakouts for conferences and conventions throughout the world. His focus on leadership skills and customer service are presented in a fresh way that has helped a vast array of organizations.
There is a lot to be learned through a keynote presentation or a seminar, but those who want to delve further often look to Scott’s acclaimed training programs for truly impactful changes. In person, classroom style sessions will give your company the boost needed to positively alter behaviors to build a brand experience that is unparalleled. In-depth consulting is also available.
“Scott is one of the best presenters we have worked with in several years. He is receptive to our suggestions and he meets with members of our audience before his presentation. His research is extensive and he does a great job of relating it to our audience. We have worked with Scott in the past and will certainly work with him in the future.”
“He is a great speaker to help an organization think about how they can elevate their game simply through working not just the mind but the heart. He has a relevant and compelling message. He is energetic and engaging.”
“He was wonderful! Everyone has continued to reference the topics he covered during his program. The best speaker we’ve had in a long time!”
“By far, Scott Deming was the most effective and forward-thinking speaker we have ever had, making our conference the most successful it has ever been!”
“Scott, Thank you so much for your insightful and powerful presentation at our annual senior managers and senior executives conference. You were a huge hit and I mean that. Not only were you very entertaining, but your delivery and content were great analogies to what we see every day in our businesses as we continue to create a synergy between the four organizations under Oneida Financial Corporation. Many times your name certainly came up after the meetings as reference to things to keep in mind for implementing some of your ideas and processes for better leadership and sustainable success. We’ll certainly plan to be seeing you again in the near future!”
“Scott delivered an excellent presentation which fit our organization’s core values to a T. His message would be valuable to any organization who wants to make sure their brand is around for centuries to come.”
“We hire a keynote every year for our convention and Scott was the best we have experienced. He kept the entire audience engaged from the very start to the very end.”