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Scott Greenberg

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The NEXT-LEVEL Business: Management, Employees, and Customer Service Experience; Former Award-Wining Franchisee of 2 Edible Arrangements

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4 Video(s) By This Presenter

30-second Leadership Employee Retention
Customer Experience
The Human Factors Of Business Success
Business Clarity – Keeping Emotions In Check

4 Programs By This Presenter

NEXT-LEVEL CUSTOMER EXPERIENCE: Transform Typical Transactions Into Unforgettable Experiences
NEXT-LEVEL Management: How Top Managers Think, Thrive & Move Others To Greatness
THE NEXT-LEVEL EMPLOYEES: Building The Team To Make The Business Thrive
THE COACHING CURE™ What Every Manager Needs To Know To Retain Employees, Coach Them To Greatness And Keep Them Engaged

KEYNOTE FOCUS: Customer Service, Customer Loyalty, Sales, Competition, Leadership, Management

Do you want more transactions and bigger tickets? Do you want to outperform your competition without having to out-advertise them? Are you ready to turn your customers into raving fans? When you focus less on what customers spend and more on how customers feel, EVERY transaction will become a marketing opportunity; make them feel great and they’ll do your marketing for you. If you’re ready to learn how TOP businesses stay in the winner’s circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word of mouth and translates success into bigger ticket sales.

 

He’ll show you how to replace robotic customer service practices with NEXT-LEVEL customer experiences that ensure customers remember you, talk about you and can’t wait to come back.

 

Discover Scott’s field-tested and award-winning approach that will help you:

  • Deliver a customer service experience that distinguishes you from the competition
  • Make EVERY transaction a marketing opportunity that brings customers back
  • Optimize your digital footprint by improving your online ratings and reviews
  • Increase ticket average, customer frequency, and word-of-mouth advertising
  • Apply the “Above/Below Effect” so you can not only build your brand but improve your reputation

KEYNOTE FOCUS:  Leadership, Management, Mindset, Retail, Customer Service

Why do some managers get better results than others? Some blame circumstances like the ownership and company rules, resources, economy, competition or innate talent – factors we don’t control. Others believe it’s strategy and sweat. But plenty of people are working hard under favorable conditions with little to show for it.

The real differentiator is something less tangible, but most critical. It’s the one characteristic that great managers and champion athletes all have in common. It’s what gives them their edge. That factor is their mindset.

 

Nothing influences our external results more than the way we manage our internal thoughts. Mental discipline helps us see opportunities and influence others. It allows us to cultivate better relationships and solve problems. When we think better, we work better. And that’s when we get results.

This program will help you replicate the mental strategies NEXT-LEVEL managers use to get ahead. You’ll learn to overcome the most common mental blockers and refocus on the work that matters most. Obtain practical ideas for elevating your personal and professional performance, and lead others to do the same. 

Learning Outcomes:

  • Build more confidence & resilience
  • Overcome mental blockers and reduce stress
  • Navigate more effectively through change and adversity
  • Make smarter decisions with more strategy and less emotion
  • Elevate the individual and group performance of your team

KEYNOTE FOCUS: Leadership, Management, Employee Retention, Team Building, Corporate Culture

Do you want to create an environment of continuous personal, professional and organizational growth? It’s time to tap into management strategies top leaders use to create NEXT-LEVEL Employees. Using his awarding-winning experience from Edible Arrangements, Scott’s counterintuitive approach to building high-performing teams isn’t about how to assemble a functional staff, but how to build a superstar CULTURE.

Discover Scott’s powerful approach to:

  • Create high-performing teams that collaborate, WOW customers, and improve company culture
  • Become a talent magnet without increasing labor costs
  • Retain employees who solve problems instead of creating them
  • Build teams that you can trust and your customers will love

Keynote and Extended Workshop: Team Building, Leadership, Management, Corporate Culture, Employee Engagement 

Do you want to spend more time growing your business and less time putting out fires? Do you want to build employee skills without losing their enthusiasm? Are you ready to go from “My employees don’t care” to “I couldn’t do it without them”? Discover Scott’s proven, a field-tested system that has managers raving! Rooted in real-world experience, this simple coaching system allows managers to quickly diagnose an employee’s needs and prescribe the best coaching method. Whether you’re a CEO or Shift Lead, if you manage other people, The Coaching Cure provides leadership/management actions to help an employee thrive.

A fantastic follow-up workshop to any of Scott’s keynotes…

Get ready to see immediate, powerful results that will:

  • Empower your managers with simple, proven steps to engage and INSPIRE their employees
  • Create a common language among management for evaluating employee performance
  • Ensure top employees stay great, feel challenged and elevate others
  • Re-engage employees who may be bored, burnt out or slipping
  • Transform your employees into leaders who will help you grow your business

Reviews

“Scott was very personable and easy to talk to. He listened to our needs and presented a meaningful presentation. He was a dynamic, powerful speaker that kept the audience interested and engaged. He is definitely worth the investment. We are glad we chose him. Thank you Scott!”

— American Fruits & Flavors

“The response was phenomenal! Scott was both entertaining and informational… In a post conference survey, Scott received the highest rating of the day, a 5 rating out of 5.”

— Global Franchise Group

“Scott Greenberg’s message really set the tone for our meeting — it resonated with our franchisees and tied directly into our CEO’s presentation, which was fantastic! Scott built a highly customized presentation for our event and referenced real world examples specific to our franchise system, which everyone loved. Even following our convention, we continue to hear our groups speaking of how a “High Performance Mindset” helps them to better achieve their goals.”

— Buffalo Wings & Rings

“People really appreciated Scott and what he had to share. Franchisee owners really appreciated his perspective. From a one to five I would rate him a 5+.”

— McDonalds

“Your presentation was right on target for our company and it really spoke directly to the challenges we and our franchisees are encountering… Your highly customized presentation made everyone feel that you were fully invested with us and truly understood who we are.”

— Lenny’s Franchise System

“He really did his homework to understand our brand. Scott was able to connect to the franchisees at a deep level, and brought the kind of third party credibility that we needed to inspire everyone…Scott was a an absolute ‘10 out of 10’!”

— Honey Dew Donuts

“I was shocked by the amount of employeeswho came up to me to thank me for hiring you.You have undoubtedly helped EDI Expressto become a better company.”

— EDI Express

“From start to finish, your presentation was a great combination of sentiment, humor and motivation. You were extremely personable and your interaction with the crowd really put all of us at ease… Your session was very heartfelt and unlike any other I’ve attended before, and I would immediately recommend you to any colleague of mine.”

— CBRE

“Your speech integrated perfectly main topics at the conference…your speech was inspirational and delivered with such heart and purpose that it really drove home the key messages we had asked you to deliver.”

— Allstate Insurance

“I was onsite for Scott’s presentation. He was phenomenal! He spent time with our attendees at our welcome reception, he interviewed our program committee, he spent some time chatting with opening session sponsor. His talk was engaging and funny. Our attendees are still talking about how wonderful his presentation was. We even had one of our executive level attendees say Scott was the best keynote ICE has booked, but also the best keynote he’s ever seen. A big thank you to Scott and the Eagles Talent team.”

— SmithBucklin for Institute for Credentialing Excellence

“Scott did an excellent job customizing his presentation for our audience. He genuinely wanted to understand our business, as well as challenges our leaders are faced with. He was open to meeting several times to discuss his presentation, and very open to feedback on changes we requested he made. He nailed the presentation and our group loved him!”

— Principal Financial Group

“He’s awesome if you want a customized presentation for your group. I have never had a speaker work so hard to become intimate with our issues and opportunities and make the content so relative.”

— The Entrepreneur’s Source

“The feedback on both your sessions has been very positive. The coaching cure seems to have especially hit the mark. With over 20 sessions for the week, your session was #1 or #2 on everyone’s list.”

— Caring Transitions Franchise

“Our group loved him. They really felt he was able to apply his knowledge
directly to their industry and are happy with the takeaways that he gave.”

— G.I E Media
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