Scott Greenberg

Top Franchise Columnist, Hourly Workforce Author, Culture & Performance Expert

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In-Person Fee Range:

$15,001 - $20,000

Virtual Fee Range:

$10,001 - $15,000

Traveling from:

California

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Topics

CEO Speakers Corporate Culture Speakers Retail Recruitment & Retention Peak Performance Management Speakers Customer Service Business Growth Small Business Development Leadership and Inspiration Cancer Awareness Healthcare Speakers Motivational Leadership Speakers Virtual Keynote Speakers

Scott Greenberg

Top Franchise Columnist, Hourly Workforce Author, Culture & Performance Expert

Add To My Favorites Check Fee/Availability

In-Person Fee Range:

$15,001 - $20,000

Fee Details

Virtual Fee Range:

$10,001 - $15,000

Fee Details

Traveling from:

California

Why Book

Scott Greenberg focuses on customer service, management, and employee engagement. He has spoken globally to groups in: corporate, retail, healthcare, associations, franchises, and education.
Scott brings management credibility as a franchisee of 2 Edible Arrangements. His operations tactics earned awards for “Best Customers Service” and “Manager of the Year” awards out of more than 1,000 Edible Arrangements worldwide
Scott brings real-world experience (Edible Arrangements, and beating cancer) to his NEXT LEVEL message. He provides customized content: from interviewing members of the organization (in some cases going through the customer experience) to competition studies. The goal is presenting value to better brand loyalty and make a memorable impact on the lives of customers and employees.

Biography

Organizations today are searching for someone with credibility to help Elevate their Business to the NEXT LEVEL … Meet Scott Greenberg, a business game-changer who has the credibility to understand what makes managers and employees thrive, and the kind of experience that keeps customers returning. Fueled with over 10 years experience as a franchisee of 2 Edible Arrangements, his operations tactics won international recognition with “Best Customer Service” and “Manager of the Year.” Scott practically wrote the book on what it takes to become NEXT LEVEL. He understands first-hand what it takes to transform businesses from average to extraordinary.

Scott has this uncanny ability to zoom in on a company’s opportunities and design game-changing steps to grow the business, build high-performing teams and create unforgettable customer experiences.

Going beyond numbers and profits, Scott delves into the human-side of business to help organizations foster connections, build a loyal brand, and make a memorable impact on the lives of customers and employees. Improving business from the inside out, he co-created an innovative management diagnostic and leadership tool, The Coaching Cure™, that improves employee attitudes and skill-sets — which results in a better performance.

Scott focuses on creating customized and value-driven keynotes and workshops that are engaging for the attendees. The moment Scott steps into the room, attendees know that their business goals and vision are about to become a reality. Having Scott on your team is like replacing that negative voice in your mind with one that is overflowing with strategies, compassion, and dedication in watching you succeed.

Here’s a wide sample of the organizations that Scott provided NEXT LEVEL value to: McDonalds, Great Clips, Anytime Fitness, GNC, Wyndham Hotel Group, National Shoes Retailers Association, Re/MAX, Lyft, Columbia Sports Wear, AmericanHort, NAPO Annual Conference & Organizing Exposition, Financial Planning Standards Council, Aeroseal, Principal Financial Group, National Property Management Association, Bruster’s Ice Cream, Valley Electric Association, PrideStaff, FCS Radiology, American Fruits and Flavors, SeaSpine, Beltone.

Programs

Stop the Shift Show: Turn Your Struggling Hourly Workers into a Top-Performing Team

While bosses complain that employees are their biggest headache, statistics suggest the feelings may be mutual. Hourly workers are different than salary workers and managing them can be tough. So can finding and keeping them. While today’s employees seem more mysterious than ever, some workplaces have cracked the code. They’ve transformed their hourly workforce into a powerhouse of superstar employees by cultivating peak team performance without having to rely on the highest wages.

Based on case studies, best hiring metrics and practical workforce development, this high-energy presentation will explain how great managers think and exactly what they do to recruit the best talent, retain them, and lead them towards greatness – and how you can, too.

Attendees will learn:

What successful organizations do differently to increase their bottom line
How to overcome hiring biases and why you need the discipline to hold out for the right people
Assessing & upgrading your current management style
Proven best practices for recruiting, onboarding & training

THINK, LEAD, SERVE: How Mindset & Culture Lead to Profit & Performance

In a busy work environment, it’s easy to get so caught up in tactics of what needs to be done that you forget about your distinct mindset and collective culture of your organization. But these human elements are the very things that separate the average from the extraordinary. To operate in a way that makes the most impact and ultimately, the most money, your culture must excel in three critical areas: the way people think, the way they lead, and the way they serve. This program provides actionable, straightforward strategies that can elevate operations and team dynamics.

You will learn:

The “Trigger to Trouble” process and how to disrupt it
How to work from your “point of clarity” and overcome the most common mental blockers that sabotage performance
How to manage your time to ensure you’re not just active, but proactive
What a culture actually is (beyond being nice to people) and how to effectively build and preserve it
How to move from facilitating transactions to building connections with your customers
Why you should shift from upselling to upserving so you can increase your average ticket size while meeting the customer’s needs at a more intuitive level

You’ve Got This! The Human Factors of RESILIENCE & RESULTS

This uplifting, practical program inspires attendees to embrace change, upgrade workplace performance while offering strategies that immediately translate into actionable results.

Scott navigates the intricacies of life and business with humor, honesty, and a shared passion for growth. He’ll outline the difference between problem-solving and resiliency, and share five strategies for living and working with more strength and courage. Finally, he’ll explain how your group can create a culture of support and inclusiveness, so organizations thrive as a whole. This program is filled with actionable strategies, impactful stories and practical life lessons that will give your team lasting strength and inspiration.

Navigate more effectively through market change, burn-out and setbacks
Identify the three factors that impact results and focus on the areas where you have the most control
Make smarter business decisions with more strategy, less emotion
Discover the most common mental blockers that sabotage business performance and how to avoid them
Create a work culture that everyone can get behind and how to regularly reinforce it to promote seamless teamwork and high-performance

30-Second Leadership: The Simple Coaching Method for Making Employees Great

Master the art of team coaching to inspire and motivate employees in 30 seconds or less. This revolutionary method delivers immediate, impactful results, freeing up your time for growth-focused tasks.

Time is money, and in today’s fast-paced business environment, leaders can’t afford to waste either. Enter 30-Second Leadership, a revolutionary coaching method that delivers immediate, impactful results. Scott Greenberg will guide you through a field-tested system that not only improves employee performance but also frees up your time to focus on what really matters: growing your business.

This keynote aims at leaders & managers who:

Are tasked with training and coaching frontline employees but are not seeing the desired results
Aim to transform average team members into exceptional leaders who drive business growth
Are grappling with the challenges of employee performance and effective training methods

Attendees will walk away with tools to:

Master the art of “Quick-Engage” to inspire and motivate your employees in 30 seconds or less
Implement a unified language for evaluating employee performance, ensuring consistency across management
Learn strategies to not only retain top talent but also to elevate their performance and influence on the team
Discover actionable tactics to re-engage employees who are disengaged or underperforming

What They GET vs How They FEEL: How to Create Customer Experiences People Remember, Talk About & Want to Repeat

When you focus less on what customers get and more on how customers feel, every transaction will become a marketing opportunity. Make them feel great and they’ll do your advertising for you!

If you’re ready to learn how TOP business operators stay in the winner’s circle, this presentation is for you. Scott’s field-tested and award-winning approach gives you powerful tools to create a service culture that grows loyalty and word-of-mouth, and will translate into bigger ticket sales. He’ll show you how to replace robotic customer service practices with unforgettable experiences that ensure customers remember you, talk about you and can’t wait to come back.

This keynote is for teams and leaders who want to:

Deliver a customer service experience that distinguishes them from the competition
Increase ticket sales and boost employee performance
Outperform competition without having to out-advertise them
Engage employees so they have meaningful connections with your customers

Attendees will walk away with tools to:

Move robotic transactions into transformative experiences
Optimize your digital footprint by improving your online ratings and reviews
Increase ticket average, customer frequency, and word-of-mouth advertising
Make EVERY transaction a marketing opportunity that brings customers back

The Wealthy Franchisee: Game-Changing Steps to Grow Your Business and Become a Wealthier (and Healthier) Franchisee

Unlock the full potential of your franchise with Scott’s game-changing program based on his book, The Wealthy Franchisee: Game-changing steps to becoming a thriving franchise superstar. Learn tactics to supercharge productivity, reduce stress, and enjoy running your business while elevating customer interactions.

Why settle for average when you can be extraordinary? Scott Greenberg, former award-winning, multi-unit franchisee reveals the game-changing steps to elevate your franchise operations.This isn’t about more marketing or hiring better employees; it’s about unlocking the full potential of your existing operations to achieve consistent, profitable results. Learn tactics to supercharge productivity, reduce stress, and enjoy running your business while elevating customer interactions.

This keynote is for owners & managers who:

Are drowning in the operational chaos of running a franchise business
Are frustrated with underperforming employees and ineffective hiring strategies
Aim to not just meet but exceed customer expectations for increased sales

Attendees will walk away with tools to:

Discover the secret sauce to building MORE WEALTH from your current operations
Master tactics to supercharge productivity, streamline operations, and maximize efficiency
Learn life-changing strategies to reduce stress, live healthier, and actually enjoy running your business
Elevate your customer interactions from mere transactions to meaningful, lasting connections

Books

Stop the Shift Show

The Wealthy Franchisee

Topics

CEO Speakers, Corporate Culture Speakers, Retail, Recruitment & Retention, Peak Performance, Management Speakers, Customer Service, Business Growth, Small Business Development, Leadership and Inspiration, Cancer Awareness, Healthcare Speakers, Motivational, Leadership Speakers, Virtual Keynote Speakers,

Scott Greenberg Reviews

“Book him now! We brought Scott in to keynote our annual franchise convention. We asked him to deliver a presentation about how to create the ultimate customer experience. He did more than discuss this; he demonstrated it. He interviewed franchisees, researched our company and gave a presentation that felt completely customized. It was a perfect mix of substance and emotion (which happens to be his formula for creating memorable customer encounters).

Scott’s presentation was packed with value for our franchisees. He shared practical ideas we could immediately use. The impact has been obvious. With Scott’s help, our brand is now serving customers at an even higher level, enhancing our reputation and improving our bottom line. As speakers go, we could not have made a better investment!”

— Batteries Plus Bulbs

“Scott was very personable and easy to talk to. He listened to our needs and presented a meaningful presentation. He was a dynamic, powerful speaker that kept the audience interested and engaged. He is definitely worth the investment. We are glad we chose him. Thank you Scott!”

— American Fruits & Flavors

“The response was phenomenal! Scott was both entertaining and informational… In a post conference survey, Scott received the highest rating of the day, a 5 rating out of 5.”

— Global Franchise Group

“Scott Greenberg’s message really set the tone for our meeting — it resonated with our franchisees and tied directly into our CEO’s presentation, which was fantastic! Scott built a highly customized presentation for our event and referenced real world examples specific to our franchise system, which everyone loved. Even following our convention, we continue to hear our groups speaking of how a “High Performance Mindset” helps them to better achieve their goals.”

— Buffalo Wings & Rings

“People really appreciated Scott and what he had to share. Franchisee owners really appreciated his perspective. From a one to five I would rate him a 5+.”

— McDonalds

“Your presentation was right on target for our company and it really spoke directly to the challenges we and our franchisees are encountering… Your highly customized presentation made everyone feel that you were fully invested with us and truly understood who we are.”

— Lenny’s Franchise System