Hell Hath No Fury Like a Customer Scorned
The Five Forbidden Phrases
What are those wicked little phrases that instantly turn your customers off? They frustrate, they annoy, and they cost you business. As Nancy delivers the Telephone Doctor’s famous FIVE FORBIDDEN PHRASES, you’ll recognize them right away. Learn how to permanently banish them from your vocabulary, and replace them with powerful phrases that build customer loyalty and increase your sales. This content-rich program is designed to get your customers swearing BY you, not AT you!
Are You Really Engaged?
The Golden Nuggets of Sales & Service
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, that money is wasted. Nancy Friedman packs this session with her unique insights and techniques to ensure you never waste another dollar of your marketing budget.
This is a custom program we like to call “poor man’s Jeopardy.” You will work with Nancy in advance of your conference or event to design each “nugget” to incorporate into the session. Like a game show, the audience gets to pick a “nugget,” and then the fun begins! There’s even a daily double! An audience favorite for all the interactive fun and useful content, this keynote program is a “Nancy favorite” too, because it’s different every time.
How To Be an Island of Excellence in an Ocean of Mediocrity
10-Point Self-Assessment Quiz
See exactly where you and your company stand in delivering the almighty customer experience. Why do you need to know? For starters, consider these surprising customer defection facts:
Why Book Nancy Friedman?
Nancy Friedman is a gifted motivational business speaker with a proven track record. The valuable information Nancy gives her audiences has helped set the standards for corporations and associations across the country. Nancy specializes in giving "how to" techniques based on real world experience...techniques she has shared with companies world wide to increase profits and gain a competitive edge.
Nancy is perhaps best known as the Telephone "Doctor"®. Thanks to her highly successfully series of videos on customer service and telephone skills. This comprehensive collection of programs is distributed in 28 countries. Tens of thousands of organizations in the U.S. alone use these programs. The series is considered to be the most effective customer service training package available today! Nancy is an internationally recognized authority on customer service. She has appeared on literally hundreds of television and radio programs world wide including the Today Show, CBS This Morning, Good Morning America, Canada Today and the BBC, and more recently she appeared on OPRAH. A two time MILLION DOLLAR ROUND TABLE SPEAKER, Nancy's quick wit and sense of humor make her a big hit with audiences of all sizes and across all segments of the employee population.
Whether delivered to owners and managers or to front-line staff, Nancy's message hits home. In addition to television and radio, she's also no stranger to the print medium...having been featured in respected newspapers and magazines like the Wall Street Journal, USA Today and Nations Business. She's even written her own best selling book. Her presentations motivate, educate and entertain. Audiences walk away feeling great about themselves, their company and their customers.