Nancy Friedman is a gifted motivational business speaker with a proven track record. The valuable information Nancy gives her audiences has helped set the standards for corporations and associations across the country. Nancy specializes in giving "how to" techniques based on real world experience...techniques she has shared with companies world wide to increase profits and gain a competitive edge.
Nancy is perhaps best known as the Telephone "Doctor"®. Thanks to her highly successfully series of videos on customer service and telephone skills. This comprehensive collection of programs is distributed in 28 countries. Tens of thousands of organizations in the U.S. alone use these programs. The series is considered to be the most effective customer service training package available today! Nancy is an internationally recognized authority on customer service. She has appeared on literally hundreds of television and radio programs world wide including the Today Show, CBS This Morning, Good Morning America, Canada Today and the BBC, and more recently she appeared on OPRAH. A two time MILLION DOLLAR ROUND TABLE SPEAKER, Nancy's quick wit and sense of humor make her a big hit with audiences of all sizes and across all segments of the employee population.
Whether delivered to owners and managers or to front-line staff, Nancy's message hits home. In addition to television and radio, she's also no stranger to the print medium...having been featured in respected newspapers and magazines like the Wall Street Journal, USA Today and Nations Business. She's even written her own best selling book. Her presentations motivate, educate and entertain. Audiences walk away feeling great about themselves, their company and their customers.