Sharon Gai

Right now, many companies know that AI is something to pay attention to, but not sure where to start. When budgets are tight and you’re running a lean team, how do you do more with less? In this session, Sharon will teach businesses how to be more productive and efficient using AI. We will dive deep into the transformative effects of AI on business and explore the tremendous opportunities and challenges it presents.

You’ll discover how businesses of all sizes can leverage AI to gain a competitive edge, streamline processes, automate tasks, and make data-driven decisions that drive growth and profitability.

Session takeaways:

• Frameworks for evaluating your role and determining which part of
  your job to handover to AI
• Discover real-world examples and case studies of how AI is being
  used to optimize processes, reduce costs, and improve outcomes
• Gain actionable tips on leveraging AI tools to make data-driven decisions, automate routine tasks, and allocate resources more effectively, ensuring your team can do more with less

The rise of AI is transforming the way we work, challenging traditional roles, and opening up unprecedented opportunities for innovation and productivity. But how can leaders and teams integrate AI into their workflows effectively without losing the human touch? In this session, Sharon Gai will explore the profound ways AI will reshape the workplace over the next decade, from redefining roles and responsibilities to fostering collaboration between humans and machines. She will take you to the Alibaba offices in Hangzhou, China where she witnessed the smooth transition from human workers to AI agents. Attendees will gain actionable strategies to harness AI as a partner, not a replacement, ensuring their organizations stay agile, competitive, and future-proof in a rapidly evolving world. This session will inspire leaders to embrace AI as an ally in driving innovation and creating a workplace where human ingenuity and machine intelligence thrive together.

Session Takeaways:

• Learn how AI will redefine job roles and responsibilities, empowering employees to focus on creativity, strategy, and problem-solving while delegating repetitive tasks to machines.
• Discover practical ways to integrate AI tools into daily workflows, enhancing productivity and decision-making without losing the human perspective.
• Identify key skills and mindsets that will become indispensable in an AI-driven workplace, from data literacy to emotional intelligence and adaptability.
• Understand how to build ethical and transparent AI systems that employees trust and that align with organizational values.
• Gain practical insights into implementing AI at scale, including frameworks for evaluating tasks, choosing the right tools, and preparing teams for AI-enabled collaboration.

By 2030, AI won’t just enhance software—it will replace it. We’re entering an era where AI agents perform the tasks apps used to handle, embedding commerce, communication, and decision-making into everyday interfaces. Payments, once driven by manual input and app-based workflows, will become ambient—handled by AI that knows what you want, when you want it, and how you prefer to pay.

Sharon Gai, drawing on her experience at Alibaba where she witnessed software giving way to ecosystems powered by data and automation, takes audiences on a journey into this AI-first future. In this world, personalization is no longer a feature—it’s the interface. The consumer of tomorrow will expect seamless, ethical, and predictive engagement across every touchpoint, with payment logic embedded into LLMs, voice assistants, and smart devices.

But as AI eats software, it also creates new threats: opaque decision-making, AI-powered fraud, and the erosion of user control. Sharon unpacks the double-edged sword of invisible commerce—where trust must be rebuilt even as friction disappears. This keynote arms leaders with the insights needed to stay relevant in a world where apps are vanishing, and AI is the new operating system of consumer experience.

Session takeaways: 

• How AI is replacing traditional apps and becoming the new interface and how payments will become invisible, automatic, and embedded.
• Learn what the future consumer expects: speed, personalization, and zero friction.
• Identify the risks of AI-driven commerce, including fraud and loss of control.
• Prepare your business for a world where AI, not software, runs the experience.

In an era of economic uncertainty and rapid technological advancement, large enterprises face unprecedented challenges in maintaining growth and efficiency. While many recognize the potential of AI, the path to implementation often remains unclear. This keynote cuts through the noise, offering a practical roadmap for leveraging AI to revolutionize enterprise sales strategies. While AI companies are creating AI agents to augment our work, how will our roles be augmented with AI? Drawing from global success stories and cutting-edge research, Sharon will explore how AI is reshaping the B2B sales landscape and provide actionable insights for thriving in this new post-AI age. This keynote is designed to inspire and equip sales leaders with the knowledge and tools necessary to thrive in this new era.

Session takeaways:

• How AI will change the B2B sales landscape 
• Discover how to overcome common barriers to AI adoption in large organizations, including data silos and change resistance 
• Explore AI-driven strategies for lead generation, qualification, and nurturing in complex B2B environments 
• Learn to balance AI automation with the human touch in high-stakes enterprise deals  
• Gain insights into the evolving skill set required for sales professionals in an AI-augmented landscape 

Over the past few years, we’ve seen AI become a game-changer, excelling
in what’s known as “Narrow AI” performing specific tasks with speed and precision. But there’s a big difference between Narrow AI and the elusive
“General AI”.

As we delegate repetitive tasks to AI systems, our focus must shift to
sharpening the uniquely human skills that set us apart. This keynote is designed for business leaders who are determined to future-proof their organizations and careers in this AI-driven landscape.

In just 45 minutes, Sharon Gai will deliver a high energy, insight-packed session, showing you what’s really happening in the AI world and what it means for businesses. This isn’t about catching up with AI—it’s about staying ahead with a strategy that emphasizes the human advantage.

Session Takeaways:

• What Will Be Outsourced vs. What Will Stay Human: Understand
  which roles and tasks are ripe for automation and where human
  ingenuity remains essential.
• How to Retain Your Competitive Edge: Learn practical steps to
  enhance uniquely human skills such as creativity, critical thinking, and
  relationship-building.
• Ready-to-Use Exercises for Today: Walk away with actionable
  strategies and exercises to keep yourself and your team relevant and
  indispensable.

The rules of retail are changing and being rewritten every day. To remain competitive, businesses must become more agile, innovative, and resistant to forces outside their control. Acclaimed speaker and author Sharon Gai discusses how AI and automation technology is revolutionizing e- commerce at every level from personalization and customer experience through supply chain.

Featuring case studies from Alibaba and Pattern, Amazon’s largest third party seller, this session will provide retail leaders with actionable insights on how to optimize logistics, reduce costs, and deliver seamless omnichannel experiences. Understanding these
developments will allow marketers to thrive and remain competitive in an increasingly AI-driven retail landscape.

Keynote Takeaways:

• Discover trends in AI that will improve multi-channel supply
  chains
• Learn about AI-driven tools, leading to cost savings and increased efficiency
• Explore frameworks for analyzing disruptive technologies in the
  retail industry
• Gain clarity and direction on immersive and interactive shopping
  experiences, setting businesses apart from competitors