Customer Service Speaker | Leadership Speaker | Culture Guru
Former Commander, USS Benfold and Author, It’s Your Ship Helping Leaders & Organizations Become More Resilient, Innovative, & Inspiring
Customer and Workplace Communication, Emotional Intelligence and Relationship Expert
Tech Humanist" | Global Keynote Speaker | Author, What Matters Next (Wiley, 2025) | Executive Advisor: AI Ethics, Responsible Innovation, Human-Centric Transformation | Future-Ready Tech Decision-Making